Customer Service Representative

Ascension Health Alliance is hiring a Remote Customer Service Representative to join the Member Experience Team. In this full-time role, you’ll provide support to patients and members by answering inquiries, troubleshooting issues, and delivering high-quality customer service in a fast-paced environment. This opportunity allows you to contribute to a mission-driven, non-profit health system while enjoying competitive pay and comprehensive benefits.

Key Responsibilities of a Remote Customer Service Representative

• Handle customer inquiries, troubleshoot problems, and provide courteous solutions.

• Educate customers on equipment use and assist with patient-owned repairs.

• Maintain accurate records and use tracking systems for problem resolution.

• Provide professional support and escalate issues when necessary.

• Deliver high-quality service while representing Ascension’s mission of people-centered healthcare.

Required Qualifications

• High school diploma or equivalent OR 1 year of applicable customer service experience.

• Strong communication, problem-solving, and interpersonal skills.

• Ability to work efficiently in a fast-paced remote environment.

• 1–2 years of customer service experience preferred.

Why Join Ascension Health Alliance?

Ascension is one of the nation’s leading non-profit, faith-based health systems with over 134,000 associates and 2,600 care sites nationwide. We are committed to transforming healthcare and creating meaningful impact in the communities we serve. As part of our team, you’ll not only grow professionally but also make a difference in people’s lives.

Compensation & Benefits

• Hourly pay: $17.31 – $23.50, based on skills, experience, and location.

• Paid Time Off (PTO) and 9+ paid holidays.

• Multiple health insurance and wellness plan options.

• Retirement plans with employer match.

• Tuition reimbursement and career development opportunities.

• Parental leave, adoption assistance, and volunteer programs.

• Long-term and short-term disability coverage.

• Employee Assistance Programs (EAP).