Maximus is hiring a Remote Customer Service Representative II to support the CDC INFO program, the national contact center providing science-based health information to the public, healthcare providers, and public health professionals. This temporary remote role allows you to make a meaningful impact by assisting callers, emails, and chats with accurate, timely information on health topics, including COVID-19.
Key Responsibilities
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Respond to inquiries via phone, email, and chat, providing accurate CDC health information.
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Schedule vaccine appointments and send kits while following CDC and Maximus protocols.
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Use databases and CRM systems to document and track all interactions.
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Escalate complex issues to appropriate teams and suggest process improvements.
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Maintain up-to-date knowledge of CDC public response programs, policies, and procedures.
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Work weekends and holidays as needed to meet operational needs.
Required Qualifications
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High school diploma or GED.
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Minimum 6 months of customer service, administrative, or call center experience.
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Clear and professional verbal and written communication skills.
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Strong problem-solving, multitasking, and interpersonal skills.
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Proficiency with PC, MS Word, Outlook, and CRM systems.
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Ability to work independently and collaboratively in a remote environment.
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Must have personal computer/laptop (no tablets), headset with microphone, hardwired internet, and private workspace.
Preferred Skills
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Experience with phone systems and headset operation.
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Ability to work alternate schedules and handle routine and non-routine inquiries.
Compensation & Benefits
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Hourly pay: $17.75 – $24.16, depending on experience and location.
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Temporary remote work with flexible scheduling.
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Opportunity to support a nationally recognized health program and gain valuable experience.
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