Customer Service Resource Planner

Job Description

Are you an organized individual with strong communication skills, looking to take your career to the next level? Join us as a Customer Service Resource Planner in Lincoln and be part of a dynamic team that values growth, support, and flexibility. As a Customer Service Resource Planner, you’ll play a crucial role in scheduling field operations, ensuring timely and effective service delivery to customers. With full training, mentoring, and hybrid working opportunities, this permanent role offers the perfect blend of career development and work-life balance.

What You’ll Be Doing as a Customer Service Resource Planner

As a Customer Service Resource Planner, your main responsibility will be managing work schedules and coordinating efficiently with field resources. You’ll ensure that every task is prioritised correctly and carried out on time, helping us deliver exceptional service to our customers.

Key responsibilities:

• Prioritise and organise work based on urgency and team availability

• Allocate resources efficiently to meet customer expectations

• Collaborate with technicians and customers to coordinate field operations

• Adjust schedules in response to unforeseen changes

• Keep accurate records of scheduling and resource usage

• Work closely with internal teams to streamline operations

What Makes a Great Customer Service Resource Planner?

To succeed in this role, you’ll need:

• Strong administrative and multitasking abilities

• Ability to work both independently and within a team

• Clear and professional communication skills

• Time management and task prioritisation skills

• Flexibility to adapt under pressure and meet tight deadlines

New to the Customer Service Resource Planner Role? No Problem!

We provide a structured onboarding experience, including:

• Two weeks of fully paid, classroom-based training with a supportive cohort

• A complete mentoring programme with experienced planners

• Ongoing team leader and peer support to help you succeed

Working Hours & Schedule

This is a full-time permanent position working 37 hours per week. Shifts vary between 6:30am and 9:30pm and may include weekends.

Employee Benefits You’ll Enjoy

• Hybrid working opportunities

• Private healthcare and virtual GP for you and your household

• Double-matched pension scheme

• Life cover up to 8x salary and personal accident cover up to 5x salary

• 25 days of annual leave (increasing with service) + option to purchase more

• Excellent family-friendly policies (e.g. 26 weeks maternity/adoption pay, 4 weeks paternity pay)

• Bonus schemes and flexible wellbeing benefits

An Inclusive, Diverse Workplace

We’re proud to serve a diverse customer base and strive for a workplace that reflects that. Our Inclusion Community brings employees together to promote belonging, celebrate differences, and support each other. The more inclusive we are, the better we serve our region.

Job Details At A Glance

• Location: Lincoln

• Type: Full-Time, Permanent

• Hours: 37 per week (rotating shifts, incl. weekends)

• Salary: £25,000 rising to £26,000

• Benefits: Hybrid working, private health care, pension, annual leave, and more.