About the job
Location: Tempe, AZ
Pay: 20.82/HR
Job Description:
You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases. This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy number of inbound calls and helping resolve issues. This team is called Disruption Management, and that is exactly what you will be doing on a daily basis, helping manage and resolve anything that might cause a delay or disruption with a driver getting from Point A to Point B.
Must Haves:
– 3+ years of experience in a heavy phone support role
– Strong communication and customer service skills and patience, must be comfortable in a heavy phone support role.
– Excellent professionalism is a must!
– Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast-paced environment
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