Job Description
As a Customer Service Specialist at AO, you’ll be the primary contact for customer inquiries and issues. Our mission is to make every customer feel valued, and we trust you to uphold this standard. With support from your team and other departments, you’ll have the resources to deliver exceptional service.
About The Role
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Shift Pattern: 20 hours per week, working 5 out of 7 days.
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Contract Type: Part-time, permanent.
Key Responsibilities
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Provide outstanding customer service by addressing inquiries and resolving issues promptly.
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Handle both inbound and outbound calls to ensure deliveries align with schedules and requirements.
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Collaborate with various departments to guarantee customer satisfaction.
Qualifications
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A genuine passion for delivering top-notch customer service.
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Strong communication skills and a proactive approach to problem-solving.
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Ability to work on-site across all 7 days, fostering collaboration and support among team members.
About AO
At AO, we offer a wide range of appliances and electronics, from washing machines to laptops. Our commitment to exceptional customer service is reflected in our numerous 5-star Trustpilot reviews. We believe in nurturing our employees’ growth, providing the tools and support needed to excel.
Benefits
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33 days holiday (including bank holidays) pro rata.
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Monthly opportunities to win free tickets at the AO arena.
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Subsidized gym membership.
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At least 5% pension contribution.
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Simply Health cover with options to upgrade.
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