About the Role:
Amazon One Medical is transforming the primary care experience—and we’re looking for empathetic, customer-obsessed professionals to support our patients. As a Centralized Support Specialist II – Billing Specialist, you’ll manage inbound billing inquiries, resolve payment and insurance issues, and support patients with clarity and compassion.
Key Responsibilities:
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Answer incoming patient calls/messages and resolve inquiries related to billing, insurance, authorizations, and payment plans
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Investigate and resolve billing discrepancies, claim rejections, and insurance denials
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Educate patients and internal teams about healthcare billing and coverage
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Collaborate with providers and operations staff to complete urgent billing-related tasks
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Use systems such as 1Life (EHR), RingCentral, Slack, Zoom, and G-Suite to support workflows
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Maintain accurate documentation and ensure compliance with HIPAA and privacy laws
Day-to-Day Activities:
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Help patients understand EOBs, charges, co-pays, and deductibles
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Review patient accounts, process payments, set up payment plans
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Contact insurance companies to verify claim status and patient benefits
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Track and resolve outstanding or escalated billing issues
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Participate in team huddles, feedback sessions, and process improvements
Required Qualifications:
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2+ years of call center customer service experience
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1+ year of experience in medical billing, insurance claims, or healthcare revenue cycle
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Proficient in Microsoft Office Suite
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Experience with EHR/CRM systems
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Understanding of HIPAA and healthcare privacy regulations
Preferred Qualifications:
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Spanish speaking strongly preferred
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Ability to work flexible shifts
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Strong typing skills (45+ WPM with accuracy)
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Excellent communication, documentation, and problem-solving skills
Why Work with Amazon One Medical?
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Join a team focused on making healthcare simpler, faster, and more human
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Be part of a diverse, inclusive, and mission-driven culture
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Access a total compensation package including benefits, bonuses, and growth opportunities
Learn more: https://www.aboutamazon.com/workplace/employee-benefits
Equal Opportunity Statement:
Amazon is an Equal Opportunity Employer. We welcome all applicants, including those with criminal records, in accordance with the Los Angeles County Fair Chance Ordinance. We provide reasonable accommodations during the hiring process upon request.
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