Job Description
Customer Services Advisor – Join Our Patient-Focused Team!
Guildford & Woking Hospitals | Full-Time | Permanent
Up to £24,531 Per Annum (Depending on Experience)
37.5 Hours Per Week
Become a Customer Services Advisor at Nuffield Health!
Are you passionate about delivering exceptional customer service in a healthcare setting? We are looking for a dedicated Customer Services Advisor to join our Sales & Marketing team at Guildford and Woking Hospitals. This is a front-line role where you’ll support patient experiences, assist with private healthcare growth, and work closely with consultants, GPs, and medical secretaries.
As a Customer Services Advisor, you’ll manage patient inquiries, self-pay journeys, and referrals while ensuring operational excellence. If you thrive in a fast-paced, patient-focused environment, this role is perfect for you!
Your Role as a Customer Services Advisor
Key Responsibilities
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Act as the first point of contact for patients, consultants, and medical professionals.
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Handle queries in person, via phone, and email with professionalism and empathy.
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Support self-pay and insured patient pathways, from initial inquiry to booking.
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Provide accurate self-pay quotes, assisting with price matching and bespoke requests.
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Manage patient referrals and admissions efficiently using Salesforce CRM.
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Work closely with consultants and secretaries to optimize schedules and patient onboarding.
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Assist with local marketing campaigns, KPI tracking, and sales reporting.
What We’re Looking For
Ideal Candidate Attributes
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Excellent communication skills, comfortable engaging with patients and healthcare professionals.
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Strong organizational and multitasking abilities with great attention to detail.
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Experience in customer service, healthcare, or administration is preferred.
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Proficiency in CRM systems (Salesforce) or willingness to learn.
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A team player with a passion for delivering outstanding patient experiences.
Why Join Nuffield Health?
We want our employees to feel healthy, happy, and valued. That’s why we offer a fantastic benefits package, including:
Cycle-to-work scheme & gym membership.
Financial well-being support & pension contributions.
Opportunities for career growth in a leading private healthcare organization.
A dynamic, supportive, and patient-focused work environment.
About Nuffield Health Guildford & Woking Hospitals
Nuffield Health Woking Hospital
A high-performing private hospital in Surrey, specializing in orthopaedics, women’s health, and diagnostics. Facilities include 27 en-suite rooms, three theatres, physiotherapy, imaging, and pharmacy services.
Nuffield Health Guildford Hospital
A leading private healthcare provider in the South East, offering complex surgeries, oncology treatments, and specialist care. With 49 en-suite rooms and state-of-the-art facilities, we deliver top-tier medical services.
Apply Today – Join Our Healthcare Team!
Full-Time | Permanent | Competitive Salary