Customer Sites Coordinator

Job Description

We are looking for a dedicated and detail-oriented Customer Sites Coordinator to join our team at Sunbelt Rentals. As a Customer Sites Coordinator, you will play a critical role in ensuring exceptional customer service, maintaining service standards, and supporting internal operations. This is an exciting opportunity to become part of the UK’s largest and most forward-thinking equipment rental provider, offering a dynamic work environment and exceptional career development opportunities.

• Ensure consistent service delivery that aligns with company Service Level Agreements and contractual obligations.
• Communicate effectively with both internal teams and external stakeholders at Balfour Beatty.
• Ensure compliance with Balfour Beatty’s policies and relevant legislation.
• Act as a primary point of contact for managing damage and loss claims.
• Maintain and update the Damage and Loss information database.
• Foster and manage strong customer relationships.
• Provide accurate, timely reports to internal and external stakeholders.

• Be part of a successful FTSE100 company with a focus on innovation and sustainability.
• Benefit from an industry-leading rewards package: generous holiday allowance (with buy/sell options), life assurance, retail discounts, recognition awards, and a strong pension scheme.
• Gain access to career development and training support tailored to your aspirations.
• Enjoy a flexible and inclusive work environment that prioritizes your wellbeing.

• Previous experience in a customer service or coordination role, ideally handling inbound inquiries and order processing.
• Strong product knowledge or a willingness to quickly learn the Sunbelt Rentals product range.
• Excellent communication, negotiation, and relationship-building skills.
• Confidence in making informed decisions in alignment with company policies and pricing.
• A proactive, team-oriented mindset with the ability to adapt to fast-paced environments.
• Strong attention to detail and a commitment to continuous improvement.
• Proficiency in Microsoft Office and comfort with learning new IT systems.

Sunbelt Rentals is a market leader in the equipment rental industry across the UK, Ireland, the US, and Canada. We support a variety of sectors including construction, industrial, energy, infrastructure, government, and events. Our mission is to make the impossible possible by delivering innovative, sustainable solutions through our people—the true heart of our business. Join a diverse and inclusive team that values fairness, respect, and continuous growth.