Customer Success Manager

Job Description

Company Overview: Ardoq is a leading European SaaS company, recognized for its rapid growth and backed by renowned technology investors, including EQT and One Peak. With a $125M Series D funding round in 2022 and being named a Leader in the Gartner Magic Quadrant for Enterprise Architecture Tools in 2023 for the third consecutive year, Ardoq empowers businesses to drive digital transformation with clarity and confidence. Our cloud-native platform provides insights that enable organizations to plan and execute changes across people, processes, projects, applications, infrastructure, and business capabilities.

Headquartered in Oslo, Ardoq has offices in Copenhagen, London, and New York. Our diverse team of over 30 nationalities speaks English as the primary language. We are committed to building a diverse and inclusive workforce, making Ardoq a Bold, Caring, and Driven company.

Role Overview: We are seeking a Technical Customer Success Manager to join our team in London. In this role, you will serve as a trusted advisor, leveraging your technical expertise to help clients maximize the value of the Ardoq platform. You will nurture client relationships, understand their business needs, and provide tailored technical solutions to drive success.

Key Responsibilities:

• Drive adoption and value realization of the Ardoq platform for clients.
• Diagnose and resolve technical issues, providing effective solutions to enhance client satisfaction.
• Promote healthy usage metrics and identify opportunities for additional services or solutions.
• Manage a diverse portfolio of customers at scale, ensuring a positive customer experience.
• Collaborate with commercial and services teams to deliver best-in-class customer support.
• Monitor and mitigate account risks to prevent churn.
• Create positive customer success stories to share best practices and attract new clients.

Qualifications and Skills:

• 2+ years of experience in a customer-facing role with strong technical troubleshooting skills, preferably within SaaS.
• Data-driven approach to client management.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Proactive in identifying client needs and aligning solutions accordingly.
• Comfortable working in a dynamic, scale-up environment.
• A collaborative mindset with strong problem-solving abilities.

Employee Benefits:

• Flexible hybrid working model to support work-life balance.
• 25 days of paid annual leave.
• Access to an in-house Peloton studio and subsidized gym membership.
• Employee stock option program and retirement benefits.
• 19 weeks of paid maternity leave and 10 weeks of paid paternity leave.
• Comprehensive health insurance coverage.
• Cycle-to-work scheme.
• Personal learning budget for professional growth after six months of employment.

Why Join Ardoq?

At Ardoq, you will work with bold, caring, and driven people who bridge the gap between business and IT. If you are passionate about helping businesses achieve success through technology, apply now and be part of our growth journey.