Company Overview
KG Workforce Solutions (KGWS) is an outcomes-based HR & Recruitment Consulting firm. Our services include: ✅ HR, staffing analysis, & compensation consulting ✅ Professional, IT, and executive recruiting (hourly, contingent, and retained) ✅ Contract and contract-to-hire staffing (IT and professional) ✅ Third-party employee investigations ✅ HR audits, policy development, and handbook revisions/update ✅ Candidate sourcing What types of clients do we serve? ✅ Small & medium-sized businesses (SMBs) ✅ Nonprofit organizations ✅ Startup to medium-sized tech firms ✅ Local government agencies and municipalities Specialized in SMBs, nonprofits, and tech! We create a plan and strategy that is unique for every client. Contact us to learn how we can help turn your company’s workforce vision(s) into reality! The job market is changing…and we are changing with it! We are a SC Certified Woman-Owned Business (#202328).
About the job
Are you an experienced Customer Technical Support Analyst looking for a new position in Columbia, SC? Do you have outstanding communication skills, a passion for helping people, and proficiency in troubleshooting customer issues? If so, we may have just the job for you!
KG Workforce Solutions is recruiting for a Customer Technical Support Analyst for a long-term contract in Columbia, SC. If you love working for a growing organization in a fast-paced environment, this may be your dream job!
What’s in it for you?
- Opportunity for advancement
- Competitive hourly rate
- Training galore and one-on-one mentorship
- Employee-oriented culture
The Customer Support Analyst should have the following skills, education, and abilities:
- At least two years of experience in customer support/call center preferably dealing with PC and application software, mainframe and client-server computer systems
- Ability to communicate and interact effectively with customers, users, technical experts, and all levels of management
- At least one year of tier-1 technical support experience preferred
- Experience performing against metrics or SLAs
- Ability to multi-task and work efficiently in a fast-paced and deadline-driven environment
- Ticketing system experience
- Resourceful, able to understand technical and business issues to complete first-level troubleshooting
- Associate degree in business or computer science preferred
How to Apply:
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