Who We Are
At Reapit, we’ve been delivering world-class property technology to estate and letting agents for over 25 years. Serving 78,000+ agents across 15,000+ branches worldwide, our solutions help professionals grow their businesses, manage properties, collect rent, and deliver exceptional customer service in the UK, Europe, Middle East, Australia, and New Zealand.
The Role: Customer Support Consultant
Join our Service Control Team as a Customer Support Consultant, where you’ll be the first point of contact for clients using our award-winning software solutions. You’ll provide timely, accurate, and friendly support—ensuring that every interaction is a great customer experience.
What You’ll Be Doing
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Responding to customer enquiries via multiple support channels
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Logging and categorising Incidents/Requests in our support ticketing system
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Triaging and resolving issues as First Line Support
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Managing your own queue of open support tickets
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Collaborating with the team to meet Service Level Agreements (SLAs)
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Providing a consistent and world-class support experience to our clients
What We’re Looking For
We hire for attitude and values first—if you’re customer-focused and eager to learn, we want to hear from you.
Essential Skills:
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1+ year experience in customer service or tech support
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Excellent communication skills (verbal and written)
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Basic problem-solving and decision-making abilities
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Able to work independently and within a team
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Experience with KPIs/SLAs
Desirable (not essential):
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ITIL Foundation V4
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Understanding of the estate/lettings agency sector
What Success Looks Like
By Month 1:
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Understand your role and the tools you’ll use daily
By Month 3:
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Resolve ~10 tickets/day with team support
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Confidently triage and troubleshoot customer issues
By Month 6:
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Pass your role competency assessment
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Independently manage and resolve ~25 tickets/day
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Contribute positively to team goals
Why Join Reapit?
Hybrid Flexibility – 3 days in Solihull office, rest remote
Competitive Salary
Annual Leave – 20 days + birthday off (increases yearly to 24)
Office closed over Christmas (business permitting)
Learning & Development – Formal training + Go1 online library
Health & Wellbeing – GymFlex, flu jabs, more
Season Ticket Loan
Social Events – Monthly “Tucker Thursdays” & more
Employee Discounts – Through Zest!
Diversity & Inclusion at Reapit
We believe the best teams are diverse, inclusive, and full of people who bring new perspectives. If you don’t meet every requirement, that’s okay—we hire people, not checklists. We are proud to be an equal opportunity employer committed to a respectful, empowering workplace for all.
Apply Today
Ready to deliver world-class support and grow your career in tech? Join us at Reapit and help redefine the future of estate agency.
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