Join as a Customer Support Specialist and Make an Impact
We are seeking a motivated Customer Support Specialist to join a fast-growing healthcare AI company that is transforming how clinicians and patients connect. As a Customer Support Specialist, you’ll be the front line of delivering exceptional customer experiences, ensuring users feel supported, heard, and valued. This full-time remote role offers competitive hourly pay, growth opportunities, and the chance to be part of a mission-driven team that is setting new standards in healthcare technology.
Why Become a Customer Support Specialist in Healthcare AI?
As a Customer Support Specialist, you will play a vital role in scaling a support department for an industry pioneer. You’ll troubleshoot technical issues, guide customers with empathy, and provide feedback that shapes future product improvements. This role combines problem-solving, communication, and customer advocacy—making you a key contributor to both the user experience and the company’s success.
Key Responsibilities of a Customer Support Specialist
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Respond to customer inquiries with care, accuracy, and empathy.
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Troubleshoot issues, provide clear solutions, and track resolutions using CRM tools.
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Collect and share user feedback with product and operations teams.
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Manage multiple tickets, prioritize effectively, and resolve issues with speed.
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Collaborate with team members to deliver consistent and high-quality support.
Skills & Qualifications for Customer Support Specialist
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2+ years in a customer service or technical support role (Tier 1 or Lead preferred).
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Excellent communication skills with the ability to explain technical concepts simply.
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Highly organized with the ability to manage multiple tasks at once.
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Experience working in fast-paced, dynamic environments.
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Strong computer skills and comfort with new technology.
Preferred Experience for Customer Support Specialist
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Knowledge of privacy/security protocols (healthcare background a plus).
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Familiarity with CRM or ticketing systems.
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Experience handling sensitive data with accuracy and compliance.
Job Details for Customer Support Specialist
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Type: Remote, full-time (hourly)
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Schedule: Monday–Friday, 12 PM – 9 PM EST
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Pay Rate: $41 – $48/hour (depending on location)
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Benefits: Health, dental, vision, PTO, 401k with matching, parental leave, sabbatical, L&D budget, and more.
Why This Customer Support Specialist Role is Unique
Working as a Customer Support Specialist here means more than answering questions—you’ll help revolutionize healthcare with AI. You’ll join a team of physicians, scientists, and technologists passionate about improving clinical care while enjoying flexibility, growth opportunities, and a culture built on empathy, collaboration, and innovation.