About Juniper Square

At Juniper Square, we’re unlocking the full potential of private market investments. Our end-to-end investment management platform empowers firms across commercial real estate, venture capital, and private equity to streamline operations, elevate the investor experience, and achieve better outcomes through digitization. With a presence across 27 U.S. states, Canada, India, Luxembourg, and the UK, and offices in San Francisco, New York City, and Bangalore, Juniper Square is committed to flexible, digital-first operations. Now hiring Customer Support Specialist

Customer Support Specialist job at
Juniper Square

About the Role

We’re hiring a Customer Support Specialist to join our dedicated team of problem-solvers and product experts. In this role, you’ll deliver high-impact support for our growing base of customers in the private equity and investment management sectors.

If you’re a strong communicator, technically curious, and passionate about helping others—this is your opportunity to develop B2B customer experience skills and explore career paths in Customer Success, Technical Consulting, or Product Enablement.

What You’ll Do as Customer Support Specialist

Provide exceptional support to customers via phone, email, and chat, ensuring timely and accurate resolutions
Become a go-to product expert, guiding users through best practices and feature usage
Collaborate with Customer Success Managers, Product, and Engineering teams to solve customer challenges
Document issues and contribute to internal knowledge bases and support materials
Identify patterns in customer feedback to advocate for product improvements
Contribute to cross-functional projects and internal process improvements
Build strong, trusting relationships with users to improve their overall experience
Support a positive and inclusive team environment

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Qualifications

As Customer Support Specialist;

Bachelor’s degree (preferred in Finance, Accounting, Economics, MIS, or Business)
2+ years of experience in a professional customer-facing or technical support role
Outstanding written and verbal communication skills
Demonstrated problem-solving and analytical skills
Comfortable with technical platforms and learning new software tools
Highly organized with excellent time management
Team player with a customer-first mindset and empathetic attitude
Flexibility to work London business hours as needed for customer or business requirements

Don’t meet every qualification? We still encourage you to apply! Juniper Square values diverse experiences and perspectives.

Compensation

US Salary Range: $50,000–$62,500 USD
Canada Salary Range: $48,000–$58,000 CAD
Final compensation depends on experience, location, and skillset.

Note: We are not currently accepting applications from residents of Washington, California, or New York.

Benefits You’ll Enjoy

Comprehensive medical, dental, and vision coverage
Life insurance and disability protection
Mental health support and wellness coverage
Fertility and family planning assistance
Flexible time off and paid holidays
Paid family, medical, and bereavement leave
401(k) retirement plan (U.S.)
Healthcare FSA & commuter benefits
Work-from-home setup allowance
Annual professional development stipend

Why Join Juniper Square?

If you’re passionate about helping people, curious about tech, and eager to contribute to a values-driven, inclusive team, this is the place for you. Join us as we redefine what’s possible in private markets through innovation and human connection.

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Customer Support Specialist (Remote – US or Canada)