Deliver Exceptional Technical Support for Customers
CSI is seeking a skilled Customer Technical Support Specialist to provide hands-on technical assistance to both internal and external customers. In this role, you will troubleshoot hardware and software issues, configure servers, and ensure a seamless experience with CSI products. As a Customer Technical Support Specialist, you will play a key role in maintaining system reliability and supporting our clients’ success while mentoring junior staff.
Key Responsibilities of a Customer Technical Support Specialist
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Monitor and manage customer support requests through CRM systems.
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Respond to support calls, emails, and tickets, prioritizing tasks based on issue severity.
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Troubleshoot moderately complex issues across servers, databases, and applications.
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Stage, install, and configure CSI hardware and software products.
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Manage hardware/software deployments, equipment orders, database setups, and security implementations.
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Serve as an escalation point for junior technical support staff and mentor team members.
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Participate in disaster recovery testing and document processes.
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Research, test, and document issues requiring escalation to development teams.
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Perform additional duties as assigned to support team and customer success.
Outcomes & Impact
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Timely and efficient resolution of customer technical issues.
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Positive and professional customer experience across all touchpoints.
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Accurate handling of hardware/software deployments and CRM support requests.
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Strong contribution to the overall reliability and satisfaction of CSI products.
Qualifications
Education:
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Technical training or equivalent to a 2-year college or trade school.
Experience:
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Minimum of 2 years in a technical support or related role.
Skills Required:
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Strong communication and analytical skills.
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General SQL knowledge and familiarity with databases.
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Proficiency in troubleshooting computer systems and applications.
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Ability to mentor and guide junior support staff.
Preferred Attributes:
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Strong reasoning and problem-solving capabilities.
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Detail-oriented with organizational and administrative skills.
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Passion for delivering exceptional customer service.
About CSI
As a forward-thinking software provider, CSI helps community and regional banks solve customer needs through innovative, flexible technologies. Alongside our award-winning core banking platform, CSI provides solutions in lending, digital banking, payments, financial crime prevention, and cybersecurity. With nearly 60 years of experience, we empower our clients to stay competitive and deliver superior service. Learn more at CSI Web.
Compensation & Benefits
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Competitive salary based on skills, experience, and location.
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Incentive awards based on individual and business performance.
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Comprehensive benefits package – medical, dental, vision, retirement plans, and more. Benefits Summary
Equal Opportunity & Accessibility
CSI is an Equal Opportunity Employer. We celebrate diversity and provide accommodations during the recruitment process. Applicants must be authorized to work in the U.S. without sponsorship.