About the job
The application support specialist provides technical support and maintenance for software applications. This role involves troubleshooting application issues, managing user access, performing system upgrades, and working closely with the developers to suggest improvements.
In the event of an issue, they will be responsible for troubleshooting, event resolution and after-action reviews to improve documentation or processes. They will be responsible for proactively monitoring all supported applications to ensure their performance and useability.
This role also requires on-call after-hours support when users experience an issue.
The minimum qualifications are as follows:
1. Minimum of three years of experience supporting applications.
2. Strong customer support and troubleshooting skills.
3.Must be able to support applications built in Perl.
APPLY