Data and Digital Innovation Officer

Data and Digital Innovation Officer

Location: Ashington Hub (In-person)
Hours: Full-time or Part-time (up to 37 hours/week)
Contract: Permanent
Salary: £24,783 – £29,381 (pro rata, dependent on experience)
Closing Date: 9:00 AM, Friday 20 June 2025
Interview Date: Tuesday 01 July 2025

About the Role

Are you passionate about using data and digital tools to drive positive change? Citizens Advice Northumberland is excited to launch a brand-new role—Data and Digital Innovation Officer—to help transform how we use technology and insight across our services.

This is your opportunity to shape and define a role from the ground up. You’ll work across the organisation to identify digital opportunities, analyse data for real-world impact, and lead the design and delivery of innovative, tech-enabled solutions.

Key Responsibilities

• Data Analysis & Insight

  • Turn complex data into clear, actionable insights that inform decision-making and strengthen funding proposals.

  • Maintain and improve data systems and dashboards to support evidence-based service delivery.

• Digital Development & Innovation

  • Identify, test, and embed new digital platforms, tools, or processes that enhance operational efficiency and reduce duplication.

  • Lead pilot projects for digital transformation and champion scalable solutions.

• Cross-Functional Collaboration

  • Act as a key liaison between digital innovation and service delivery teams.

  • Support and train staff in adopting new technology with enthusiasm and clarity.

• Tech Exploration & AI Readiness

  • Stay ahead of emerging trends in digital tools and cloud-based platforms (e.g., Google Workspace, Looker Studio).

  • Explore the responsible application of AI and machine learning to enhance service offerings.

What We’re Looking For

We’re seeking a self-starter who thrives on solving problems, enjoys learning new tech, and wants to make a tangible impact in the community.

Essential Skills & Qualities:

• Proficiency in data systems, analysis, and visualisation.

• Experience using digital platforms such as Google Workspace, Looker Studio, and cloud-based tools.

• A creative approach to exploring technology and implementing change.

• Interest in safe and effective uses of AI within public services.

• Excellent communication skills—able to explain complex concepts simply and persuasively.

• A team player mindset with a strong desire to create social valueWhat We Offer

• Salary of £24,783 – £29,381 (based on experience)

• Flexible working (full-time or part-time options available)

• Health & Wellbeing Programme

• On-site parking

• A supportive, impact-driven work environment