DevOps Support Engineer

Job Category: Technology and IT
Job Type: Full Time
Job Location: USA
Company Name: Deluxe

Company Overview

Deluxe is a trusted leader in Payments and Data solutions, dedicated to empowering businesses and fostering thriving communities. For over a century, we have supported businesses at every stage of their journey—from startup to growth and maturity. Our innovative solutions streamline payments, accelerate cash flow, and drive profitability. With a vast network serving millions of small businesses, thousands of financial institutions, and some of the world’s largest consumer brands, Deluxe processes approximately $3 trillion in annual payment volume. Our extensive reach, scale, and distribution channels make us the most reliable partner for businesses seeking success.

Job Responsibilities:

  • Design, maintain, and optimize complex AWS environments using AWS native technologies such as CloudFormation, CodePipeline, CodeBuild, and CodeDeploy, along with Terraform and Docker.
  • Engage with clients and internal teams in a consultative capacity, providing expert guidance and solutions.
  • Respond to support requests via phone and service desks, troubleshooting issues and providing incident support.
  • Serve as the first responder to alerts, address diverse requests, and deliver timely responses to AWS customer inquiries.

Basic Qualifications:

  • Education & Experience: Bachelor’s degree with 5 years of experience, or a high school diploma/GED with 7 years of experience.
  • At least 1 year of experience in AWS infrastructure.
  • Certifications:
    • Minimum: AWS Certified Developer – Associate.
    • Preferred: AWS Certified DevOps Engineer – Professional (or willingness to obtain).
  • Hands-on experience setting up CI/CD pipelines using AWS native tools and industry-standard solutions.
  • Expertise in re-architecting traditional applications for AWS.
  • Strong passion for Amazon Web Services and cloud technologies.
  • Experience working with multi-tiered architectures and automation tools like Ansible.
  • Proficiency in Infrastructure as Code using Terraform (preferred) or CloudFormation.
  • Fluency in at least one programming language, preferably Python, along with SQL.
  • Solid understanding of container-based applications and deployment in Kubernetes environments.

Preferred Qualifications:

  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Experience: 5 years in software development with expertise in networking and systems administration.
  • Strong written and verbal communication skills, with the ability to effectively convey complex technical concepts to diverse audiences, from developers to executives.

Additional Basic Requirements:

  • Must be 18 years or older.

Compensation:

  • Annual salary range: $125,000 – $135,000.
  • Eligibility for commission or annual performance incentive plans.
  • Final compensation will be based on skills, experience, location, and internal equity.
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