Company Overview
Deluxe is a trusted leader in Payments and Data solutions, dedicated to empowering businesses and strengthening communities. For over a century, businesses have turned to Deluxe for innovative solutions that simplify payments, accelerate cash flow, and support sustainable growth. Our comprehensive platforms serve customers across every stage of their journey—from startup to established enterprise. With the scale to support millions of small businesses, thousands of financial institutions, and hundreds of the world’s leading consumer brands, Deluxe processes nearly $3 trillion in payments annually. Our expansive reach and robust distribution network position us as a strategic partner businesses can rely on to drive long-term success.
Job Summary
We are seeking a highly skilled Support Engineer with expertise in AWS environments to join our team. This client-facing role requires a consultative approach, combining hands-on technical support with collaborative engagement across internal teams and customer organizations. The ideal candidate has experience building and maintaining complex cloud environments, a passion for automation, and strong communication skills.
Key Responsibilities
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Design, build, and maintain complex AWS environments using native tools like CloudFormation, CodePipeline, CodeBuild, and CodeDeploy.
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Leverage Terraform and Docker for infrastructure management and containerization.
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Collaborate regularly with clients and internal teams in a consultative, solution-driven role.
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Respond to support requests through service desk systems and phone calls, providing troubleshooting and incident response.
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Act as a first responder to AWS alerts, ensuring prompt and effective resolution.
Basic Qualifications
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Education & Experience:
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Bachelor’s degree and 5 years of experience, or
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High school diploma/GED and 7 years of relevant experience.
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At least 1 year of hands-on AWS infrastructure experience.
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AWS Certified Developer – Associate (required).
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AWS Certified DevOps Engineer – Professional (or willingness and aptitude to obtain).
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Experience designing and implementing CI/CD pipelines using both AWS-native and industry-standard tools.
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Background in re-architecting traditional applications for cloud environments.
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Familiarity with multi-tiered application architectures.
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Practical experience with:
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Automation tools (e.g., Ansible)
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Infrastructure-as-Code (e.g., Terraform preferred, CloudFormation acceptable)
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Containers and Kubernetes packaging
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Programming and scripting proficiency (Python preferred) and SQL experience.
Preferred Qualifications
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Bachelor’s degree in Computer Science, Information Technology, or a related field.
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5 years of experience in software development, networking, or systems administration.
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Exceptional written and verbal communication skills, with the ability to convey technical concepts to both technical and non-technical audiences, including executives.
Additional Requirements
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Must be 18 years of age or older.
Benefits
Deluxe is committed to supporting the well-being of our employees through a comprehensive and flexible benefits package that includes:
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Medical, Dental, and Vision Insurance
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Paid Time Off, Volunteer Time Off, and Paid Holidays
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401(k) Employer Match
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Employee Stock Purchase Plan
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Short-Term and Long-Term Disability Insurance
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Infertility Treatment, Adoption, and Surrogacy Assistance
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Tuition Reimbursement
We believe in nurturing our employees’ whole selves—professionally, physically, emotionally, and financially.
Equal Opportunity Employer
Deluxe is an Equal Employment Opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, or any other legally protected characteristic.