Job Description
Digital Customer Service Representative – IT Support in Healthcare
Location: Liverpool or Preston
Salary: £26,530 – £29,114 per annum
Contract: Fixed-term (12 months)
Employer: North West Ambulance Service NHS Trust
Work Setup: Full-time
Join Our Digital Customer Service Team in Healthcare
Are you passionate about technology and customer service? This Digital Customer Service role offers an exciting opportunity to support users across the Trust. You’ll be the first point of contact for IT-related incidents and queries, ensuring smooth digital operations while delivering exceptional customer support. If you have strong communication skills and enjoy problem-solving, this role is for you.
Key Responsibilities in Digital Customer Service
What You’ll Be Doing
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User Support: Respond to IT-related queries via phone and self-service portal.
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Issue Resolution: Diagnose and resolve incidents at the first point of contact whenever possible.
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System Management: Oversee user account processes, including onboarding and modifications.
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Procurement Support: Manage IT-related procurement and supplier interactions.
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Performance Monitoring: Track and manage requests using IT Service Management (ITSM) tools to meet KPIs.
Who Should Apply?
Ideal Candidate for the Digital Customer Service Role
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Customer-Focused Professionals – Strong communication skills and a passion for helping users.
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Tech-Savvy Individuals – Experience with Windows 10, Office 365, Active Directory, and IT procurement.
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Problem-Solvers – Ability to troubleshoot technical issues efficiently.
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Organized and Detail-Oriented – Comfortable managing multiple tasks under tight deadlines.
Why Join North West Ambulance Service NHS Trust?
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Work in a Mission-Driven Environment – Support IT systems that help deliver life-saving services.
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Career Development Opportunities – Enhance your IT and customer service skills.
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Inclusive and Supportive Workplace – Join a team that values teamwork and growth.
Apply now to start your career in Digital Customer Service!