Digital IT Support Specialist

Job Description

Join our team as a Digital IT Support Specialist at Manchester University NHS Foundation Trust (MFT), one of England’s largest NHS Trusts with a turnover of £2.8bn. In this pivotal role, you’ll maintain our technology infrastructure, including installations, configurations, upgrades, and support for client systems on desktops and virtual Windows servers. You’ll also support our electronic patient record system, EPIC, and provide technical guidance to ensure seamless 1st, 2nd, and 3rd line support services.

Key Responsibilities:

• Assist Digital IT Support and End User Technology teams in planning and delivering high-quality end-user technologies aligned with healthcare standards and EPIC best practices.

• Provide technical expertise in administering supporting infrastructure and applications, including antivirus systems, VDI environments, hardware asset management, and mobile device management tools.

• Maintain the Trust’s systems and applications in both on-premises and cloud-based environments.

• Advise on capacity and availability management, recommending efficient and effective solutions.

• Lead the installation, configuration, management, maintenance, and monitoring of all workspace devices, hardware, and software upgrades in line with Trust standards.

• Provide specialist technical advice on the security and confidentiality of the Trust’s PCs, mobile devices, and data against security breaches.

• Manage, monitor, and resolve incidents, problems, and service requests within agreed timescales, processes, and procedures.

• Support the delivery of seamless digital support services, covering 1st, 2nd, and 3rd line support with a focus on knowledge sharing.

About MFT:

MFT is a leading integrated health and social care provider, serving over 1 million patients annually. With 10 hospitals and community services across Manchester, Trafford, and beyond, we champion collaborative working and transformation. Our 30,000-strong workforce benefits from unparalleled opportunities. We’ve embraced digital innovation through Hive, our Electronic Patient Record system launched in September 2022. As a major academic research center and education provider, we support high-quality research programs and are committed to sustainable healthcare through our Green Plan.

Qualifications:

• Postgraduate qualification or equivalent experience.

• Microsoft MCP/MSCE qualifications or relevant experience.

• Evidence of personal development.

Experience:

• Extensive technical background in IT infrastructure support.

• Experience in large, complex workspaces with various devices.

• Proficiency in Windows operating systems installation and management.

• Advanced knowledge in Server & Desktop Virtualization, Exchange/Email, Active Directory, SCCM.

• Experience managing Virtual Desktop Environments.

• Proven experience in business/disaster recovery planning and service continuity.

• Knowledge of IT Infrastructure Library (ITIL) Best Practices.

• Experience in capacity planning, availability, and performance monitoring in a PC environment.

Attributes:

• Strong communication skills for complex IM&T issues.

• Ability to make judgments on multifaceted IM&T problems.

• Skill in planning and organizing complex activities impacting multiple areas.

• Proficiency in writing clear, concise support and configuration documentation.

• Ability to supervise, motivate, and develop staff.

• Collaborative approach and effective team working.

• Capability to work efficiently under pressure.

Other Requirements:

• Participation in on-call rota.

• Ability to undertake shift work, including out-of-hours, weekends, and public holidays.

MFT is committed to promoting equality, celebrating diversity, and eliminating unlawful discrimination across our workforce, ensuring our team reflects the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply.

Join us as a Digital IT Support Specialist and contribute to delivering world-class healthcare through innovative digital solutions.

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