Company Overview
The Mount Sinai Health System is an integrated health system committed to providing distinguished care, conducting transformative research, and advancing biomedical education. Structured around seven hospital campuses and a single medical school, the Health System has an extensive ambulatory network and a range of inpatient and outpatient services—from community-based facilities to tertiary and quaternary care. WHO WE ARE We are compassionate collaborators—38,000 strong—working to heal, teach, and advance medicine in New York City and throughout the world. WHAT WE BELIEVE We believe in challenging the status quo. Forging a new pathway in clinical excellence is only possible by putting the patient at the center of the experience. WHY WORK WITH US Here, innovation is valued and collaboration is integral. Mount Sinai is full of friendly, helpful people who share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home—culturally, ethnically, in outlook and lifestyle. When you join us, you become part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize healthcare together.
The Digital Product Manager is a pivotal leadership role responsible for defining, prioritizing, and driving the success of digital experiences. This role creates significant value for various stakeholders, including patients, providers, staff, and other constituents. The Digital Product Manager collaborates extensively with cross-functional partners, including executives, clinical, operational, design, and marketing teams.
Responsibilities
- Define Vision, Goals, and Strategies
- Collaborate with stakeholders across the enterprise to develop goals, strategies, and roadmaps for digital experiences
- Ensure alignment with organizational priorities
- Discover and Prioritize New Opportunities
- Identify underserved user needs through qualitative research and quantitative analyses
- Create financial models to size and scope new opportunities to prove the value of prioritizing one initiative over another
- Prioritize a backlog of impactful problems to solve for product development and delivery teams
- Conduct market research to identify gaps and trends for Mount Sinai to capitalize on
- Research and benchmark competitors to outperform them
- Prove the Team’s Impact:
- Define, monitor, and improve success metrics
- Develop business cases to measure the expected versus actual value realized from digital initiatives
- Measure and improve the ROI of the digital program
- Support Go-to-Market Strategy and Planning:
- Work with multidisciplinary partners across the enterprise to launch new digitally enabled offerings
- Conducting research and planning to ensure a successful launch, product-market fit, and growth
- Manage Stakeholders
- Help coordinate and communicate with a wide range of internal and external stakeholders to plan, execute, and evolve our digital experiences
- Present proposals and recommendations to executive sponsors to drive decisions
- Help build enterprise-wide governance and support for digital initiatives
Qualifications
- Bachelors Degree
- Four or more years of related experience
- Background in analytical and strategic roles
- Technical, design, and data fluency preferred
- Understanding of healthcare preferred
Desired Qualities
- High-Agency: Driven, sense of ownership and personal responsibility, perseverance
- Execution Expert: Proficient in product management best practices in the problem and solution spaces, including discovering opportunities and growing marketing-leading digital products
- Results-Oriented: Action-oriented, driving measurable results for users, stakeholders, and the business. Precise attention to detail
- Effective Communicator: Empathetic listener with strong written and verbal communication skills, capable of presenting to an executive audience
- Advanced Social-Emotional Skills: Relationship-driven, collaborative, humble, and patient
- Quality Decision Maker: Curious, analytical, and critical thinker with top-tier acumen. Strong business, product, and design instincts
- Leader: Capable of leading teams from start to finish, rallying teams in a productive and collaborative manner. Proactively seeks input and buy-in. Drives decisions, actions, and results
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