Company Overview

Desjardins Group is the largest cooperative financial institution in North America, with over $435.8 billion in assets as of March 31, 2024. Recognized as one of Canada’s Best Employers by Forbes and Mediacorp, Desjardins offers a full suite of financial products and services for individuals and businesses across Canada through a vast branch and digital network. Ranked among the world’s strongest banks by The Banker and Bloomberg News, Desjardins continues to maintain industry-leading capital ratios and credit ratings. Join us as Disability Case Manager

About the Role

Desjardins Insurance – Disability Case Manager , you’ll be at the heart of Desjardins Insurance’s mission—to support our members and clients during disability claims by ensuring compassionate assistance and a smooth return-to-work journey. Your role helps maintain financial security for our members while effectively managing claims in a human, modern, and efficient way.

You’ll work in a collaborative, growth-focused environment that encourages professional development and gives you access to diverse career paths within the insurance industry.

Key Responsibilities

• Develop personalized recovery and return-to-work strategies

• Communicate with insured individuals, policyholders, medical teams, and internal stakeholders via phone and email

• Review, adjudicate, and approve disability claims according to group insurance policies

• Determine eligibility periods, calculate benefits, and process payments

• Prepare documentation for rehabilitation coordinators and collaborate with medical consultants and legal advisors when needed

• Ensure ongoing case management and follow-up for short-term and long-term disability claims

What You Bring

• College diploma in a relevant field

• Minimum 3 years of experience in disability case management, group insurance, or as a healthcare professional

• Strong communication and interpersonal skills

• Knowledge of group insurance policies and claims adjudication processes

• Fluency in French (for Quebec-based roles)

• Advanced-intermediate English proficiency for working with English-speaking clients and tools

• Ability to analyze medical and administrative documents and apply sound judgment

Other equivalent combinations of education and experience may also be considered.

What We Offer

• Competitive salary plus annual performance bonus

• 4 weeks of vacation starting in your first year

• Defined benefit pension plan for long-term financial stability

• Comprehensive group insurance coverage (including telemedicine services)

• Reimbursement for wellness expenses and remote work equipment

• Opportunities to grow your expertise within a top-tier, values-driven organization

Benefits are subject to eligibility criteria.

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Ready to Join a Team That Makes a Real Impact?

Become part of an organization that values integrity, excellence, and compassion. Apply today to grow your career and make a difference in the lives of thousands of Canadians.