Dunkin Donuts Restaurant Manager

Responsibilities

Team Leadership & Development

• Punctuality is essential—arrive on time and ready to work at the start of your shift.
• Recruit, hire, train, and mentor employees to build a high-performing team.
• Drive professional growth and development for assistant managers, shift leaders, and sales associates.
• Set clear job expectations and communicate them effectively to the team.
• Foster a respectful and supportive work environment.
• Conduct performance evaluations, including quarterly reviews for assistant managers and shift leaders and annual reviews for all employees.
• Provide coaching, feedback, and corrective action when necessary.
• Organize and lead team meetings to ensure alignment and engagement.

Operational Excellence

• Prioritize exceptional guest service and serve as a role model for customer interactions.
• Engage with guests, respond to feedback, and address compliments and concerns.
• Ensure a safe, clean, and compliant work environment by following all safety, food handling, and sanitation regulations.
• Maintain adequate staffing levels for efficient service.
• Uphold brand standards, recipes, and operating systems, and address any deviations.
• Monitor employee performance, morale, and customer service levels.
• Develop and implement action plans to enhance productivity, quality, and guest satisfaction.
• Conduct audits and implement improvements as needed.

Financial & Business Management

• Control costs to maximize profitability.
• Manage inventory, ensuring accurate tracking and timely ordering.
• Complete vendor orders (DCP and others) weekly or as needed.
• Maintain temperature and coffee calibration logs and track product orders and waste daily.
• Execute all in-store marketing promotions on schedule.
• Oversee new product rollouts, including training, marketing, and sampling.
• Set and monitor sales goals to drive business growth.
• Adhere to all restaurant, brand, and company policies.

Qualifications

Required Skills

• Basic computer proficiency.
• Prior experience in restaurant, retail, or supervisory roles preferred.
• Strong math and financial management skills.
• Effective written communication abilities.
• Ability to handle cash transactions and make accurate change.
• Capability to operate restaurant equipment.
• Knowledge of restaurant operations and compliance standards.

Core Competencies

Professional Appearance

• Maintain a clean, professional look, adhering to uniform standards:
  • Name tag, collared shirt, hat, and apron (when required).
  • Dark blue jeans (no rips or holes).
  • Non-slip shoes.

Guest-Focused Approach

• Anticipate guest needs and consistently exceed expectations.
• Provide fast, friendly service with a genuine smile and eye contact.
• Build positive guest and community relationships.
• Act with urgency to enhance the guest experience.
• Take initiative to improve guest satisfaction by asking questions and committing to solutions.
• Resolve guest concerns following the L.A.S.T. (Listen, Apologize, Solve, Thank) recovery process.
• Maintain high standards for food quality, cleanliness, and comfort.

Results-Driven Mindset

• Set and uphold high-performance standards for yourself and others.
• Complete all required training and support team development.
• Consistently meet and exceed goals.
• Understand how individual roles contribute to overall team success.
• Analyze reports, set goals, and take action to achieve strong business results.
• Seek and apply best practices to continuously improve operations.
  

  ---

  APPLY