E-Commerce Assistant – Retail

Job Description:

Thames Hospice, a leading independent hospice serving the community for over 36 years, is seeking a detail-oriented and proactive E-Commerce Assistant – Retail to join our growing team. As part of our expanding online presence, you will help manage our E-commerce platforms and contribute to delivering exceptional online shopping experiences. The E-Commerce Assistant – Retail will play a key role in ensuring smooth operations, supporting the digital growth of Thames Hospice, and helping us deliver the best online retail service to our customers.

About the Role: E-Commerce Assistant – Retail

As an E-Commerce Assistant – Retail, you will support our online operations by managing product listings, assisting with order processing, and ensuring the smooth day-to-day functioning of the E-commerce platforms. You will play an essential role in our growth and success, helping us provide a seamless online shopping experience for our customers. This role is perfect for someone with a keen eye for detail, excellent organizational skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities for E-Commerce Assistant – Retail

• Product Management: Ensure all product listings are accurate and up-to-date, optimizing them for search and user experience.

• Order Processing: Support the smooth processing of online orders and coordinate with logistics to ensure timely delivery.

• Customer Support: Assist customers with inquiries related to online orders and product availability, ensuring excellent service.

• Digital Growth Support: Work with the team to improve and grow the E-commerce platform, suggesting ideas for enhancing the customer shopping experience.

Ideal Candidate for E-Commerce Assistant – Retail

We’re looking for someone who is:

• Proactive and detail-oriented with a strong work ethic.

• Independent and able to manage tasks efficiently.

• Passionate about providing excellent customer service in an online retail environment.

• Eager to contribute to the success and growth of our online platforms.

Why Join Thames Hospice as an E-Commerce Assistant – Retail?

• Impactful Role: Work in a meaningful environment where your contributions directly support the work of Thames Hospice.

• Employee Benefits: Enjoy generous annual leave, NHS pension scheme (if eligible), Blue Light Discount Card, and more.

• Career Growth: Be part of an expanding team where your skills and experience will help drive our digital success.