E-Commerce Product Manager/Business Analyst

Job Category: Technology and IT
Job Type: Contract
Job Location: USA
Salary: $50/hr - $56/hr
Company Name: Hollstadt Consulting

Company Overview
Hollstadt is a woman-owned management consulting firm based in the Twin Cities, partnering with over 150 domestic and global companies since 1990. We create challenging and rewarding opportunities for our consultants by delivering high-quality talent that addresses our clients’ complete project lifecycle and Agile needs. We lead the market in management and technology consulting services, offering strategy, process, and solutions with the quality and depth our clients and consultants expect — and then some.

At Hollstadt, we pride ourselves on being a genuine and approachable company, led by seasoned experts who are also down-to-earth, good people. Our core values shape why both consultants and clients choose Hollstadt and stay with us long-term.

Experience

  • 5–7 years in product management, business analysis, or similar roles

  • Proven experience with e-commerce platforms and digital commerce strategies

  • Skilled in managing vendor relationships and third-party software

  • Demonstrated success in cross-functional collaboration and stakeholder engagement

  • Experience in gathering requirements, writing user stories, and defining acceptance criteria

Education

  • Bachelor’s degree in Business, Computer Science, Information Systems, or related field

  • Certifications in Product Management or Business Analysis preferred (e.g., CSPO, PMP, CBAP)

Skills

  • Strategic Thinking: Develop and execute a product vision aligned with business objectives

  • Communication: Translate complex technical concepts clearly for diverse audiences

  • Analytical Skills: Analyze data to identify trends and actionable insights

  • Stakeholder Management: Build consensus among diverse, sometimes competing, interests

  • Requirements Engineering: Expert at eliciting, documenting, and validating business needs

  • Technical Acumen: Sufficient knowledge to engage credibly with developers and vendors

  • Problem Solving: Identify root causes and develop effective solutions to complex issues

  • Organization: Manage multiple priorities with strong attention to detail

  • Leadership: Influence teams and drive change without direct authority

  • Customer Focus: Deeply understand customer needs and advocate for exceptional experiences

Other Skills & Tools

  • Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)

  • Experience with requirements management and visualization tools (e.g., JIRA, Confluence, Visio)

  • Familiarity with e-commerce best practices, market trends, and competitive landscape

  • Knowledge of Agile methodologies and project management principles

  • Understanding of digital marketing, analytics, and user experience fundamentals

Physical Requirements & Work Environment

  • Ability to lift/move up to 10 lbs occasionally

  • Primarily desk-based work with some standing or walking

  • Office environment with controlled temperature

  • Reasonable accommodations provided for disabilities as needed

Key Responsibilities

Product Strategy & Vision

  • Develop and communicate a clear product vision and roadmap for the e-commerce platform that aligns with company goals

  • Identify opportunities to enhance platform value through new features, integrations, or process improvements

  • Facilitate strategic planning sessions with stakeholders to define priorities

  • Assess and recommend platform upgrades based on business needs and vendor capabilities

Vendor Relationship Management

  • Act as primary contact for the e-commerce platform vendor

  • Negotiate service agreements, scope changes, and feature requests

  • Monitor vendor performance and escalate issues as needed

  • Stay informed on vendor roadmap and relay updates internally

Requirements Management

  • Gather, analyze, validate, and document business requirements for platform configurations and customizations

  • Conduct gap analysis between business needs and platform capabilities

  • Create detailed documentation including functional specs, process flows, and business rules

  • Validate implemented solutions through testing and user acceptance

Platform Advocacy & Adoption

  • Promote platform adoption via education, training, and communication efforts

  • Showcase platform value through metrics, case studies, and success stories

  • Lead cross-functional groups to implement best practices

  • Address concerns and resistance with proactive engagement and problem-solving

Project Coordination

  • Collaborate with IT project managers to plan and coordinate platform initiatives

  • Maintain detailed project schedules for platform enhancements

  • Monitor project progress, identify risks, and implement mitigation strategies

  • Ensure change management procedures are followed for platform updates

Analytics & Performance Monitoring

  • Define and track KPIs for platform performance

  • Analyze user behavior and platform metrics to identify improvement areas

  • Produce regular reports on platform impact and performance

  • Use data-driven insights to guide strategic prioritization

Stakeholder Management

  • Build strong relationships with key stakeholders across business units

  • Facilitate decision-making amidst competing priorities

  • Clearly communicate platform capabilities, limitations, and trade-offs

  • Manage expectations regarding features, timelines, and resources

Management Responsibilities

  • May mentor and guide junior business analysts supporting the platform

New Business Development

  • Collaborate with stakeholders to identify and develop new revenue opportunities via the e-commerce platform

Travel Requirements

  • Up to 25% travel for vendor meetings, conferences, and stakeholder engagements

APPLY

Apply for this position

Allowed Type(s): .pdf, .doc, .docx