Ecommerce Assistant – Join Our Growing Online Team
Location: Dalston, London (On-site) | Job Type: Full-time, Permanent
Salary: £23,000 – £26,000 per year
About Us
Dalston Mill Fabrics is a family-run business with over 40 years of experience in the UK textiles industry. We’ve earned a strong reputation for personal service, quality products, and community trust. As we expand our ecommerce operations, we’re looking for a detail-oriented and motivated Ecommerce Assistant to help grow our online store and ensure our customers continue to enjoy a smooth, satisfying experience.
The Role
As an Ecommerce Assistant, you’ll support a variety of business operations from customer service and product uploads to social media content and website maintenance. You’ll play a key part in improving the customer journey and supporting warehouse processes when needed.
Key Responsibilities
Customer Support
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Respond to customer queries via email and phone
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Offer helpful, timely responses and resolve order issues
Product Management
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Upload new products to the website
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Assist with basic product photography and image editing (training provided)
Social Media Management
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Schedule posts, respond to comments, and help grow brand presence
Website Maintenance
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Spot errors, suggest improvements, and ensure a smooth user experience
Stock Organisation
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Assist with inventory checks and preparing fabric samples
Warehouse & Order Support
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Help with packing orders and printing shipping labels when needed
What We’re Looking For
A friendly and approachable personality with excellent customer service skills
Confidence speaking on the phone and writing professionally
Interest in ecommerce, retail, and digital customer experience
Good computer skills (especially Excel and Microsoft Office)
A keen eye for detail and strong organisational skills
A proactive, flexible mindset and team-first attitude
Why Join Dalston Mill Fabrics?
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Become part of a tight-knit, creative team
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Work in a company where your voice and ideas matter
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Gain hands-on ecommerce experience in a fast-growing sector
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Contribute to a respected heritage textiles brand with a modern digital edge
Perks & Benefits
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Casual dress code
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On-site parking
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Supportive team culture
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Monday to Friday schedule (no weekends!)
Job Reference: DMF/EMI2
Work Location: In-person, Dalston, London
Apply Now
Ready to grow your career in a creative, dynamic environment? Send us your CV today and take the first step toward joining the Dalston Mill Fabrics team!
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