Company Overview
Join a UK industry leader in sustainable, offsite-prefabricated building service solutions. With over 20 years of excellence, Alternative Heat designs, manufactures, and delivers energy-efficient MEP systems across the UK and Europe. Our cutting-edge facilities in Northern Ireland provide full turnkey solutions for commercial energy centres, district heating systems, and public sector infrastructure.
Role Overview
We are seeking an experienced, detail-oriented, and client-focused Quality Assurance Manager to oversee quality control for our large-scale prefabricated energy projects. You will lead quality assurance processes, interface directly with clients, and drive continuous improvement initiatives across the business.
This is a client-facing role, ideal for someone who thrives in collaborative environments, has strong technical QA knowledge, and is committed to delivering exceptional service and product quality.
Key Responsibilities
Client Quality Management
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Serve as the main point of contact for client-related quality matters
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Manage client quality dashboards and maintain project timelines
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Attend client meetings and ensure delivery meets quality specifications
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Schedule inspections, audits, and deliver updates on performance metrics
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Handle client issues promptly and professionally
Quality Assurance & Compliance
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Develop and manage QA processes and Inspection Test Plans (ITPs)
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Ensure adherence to AH Integrated Management System (AH-IMS)
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Coordinate and participate in internal and external audits
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Monitor changes in industry regulations and ensure full compliance
Root Cause Analysis
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Lead investigations on quality issues using methodologies like 8D
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Identify root causes and implement corrective/preventive actions
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Collaborate across teams to prevent recurrence of quality issues
Reporting & Documentation
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Track and analyse quality performance metrics
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Provide reports highlighting trends, risks, and areas of improvement
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Ensure documentation is complete and audit-ready at all times
Training & Culture
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Deliver staff training on quality systems and best practices
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Promote a company-wide culture of continuous quality improvement
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Actively participate in internal training and development initiatives
Skills & Experience
Essential:
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Bachelor’s degree in Quality Assurance, Engineering, or Life Sciences
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Proven experience in a QA role, preferably client-facing/project-based
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Strong problem-solving skills and knowledge of tools like 8D, RCA, etc.
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Excellent communication, interpersonal, and leadership skills
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Experience in quality management systems and industry regulations
Desirable:
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Certification in Quality Assurance (e.g., CQI, Six Sigma, ISO)
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Experience in MEP systems or offsite-prefabricated solutions
Employee Benefits
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Career development & in-house training
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Competitive pension scheme
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Life assurance & health cash plan
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Annual flu vaccine & health checks
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Long service awards & annual Christmas raffle
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Free barista-style coffee, tea, and fresh fruit
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Free secure parking & EV charging points
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Clothing merchandise allowance
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Social events & team-building budgets
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Access to smart wellbeing platform
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Annual leave increases with service
About Us
Located between Dublin and Belfast, our 8.5-acre headquarters includes 8,000m² of state-of-the-art fabrication space. Our team of engineers, CAD technicians, and skilled tradespeople deliver bespoke MEP and offsite solutions across the UK, Ireland, and Europe.
Apply Now
If you’re a proactive quality professional with a passion for client success and continuous improvement, we’d love to hear from you. Join a team that values innovation, quality, and growth.
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