Emergency Call Taker

Job Description

Are you ready to make an impact during critical moments? As an Emergency Call Taker Hampshire, you could be the first and last voice that someone hears during an emergency. In Hampshire, we need individuals with the calm and clarity to handle life-threatening situations. Whether it’s a life-or-death call, a medical emergency, or someone in crisis, your role as an Emergency Call Taker Hampshire will be crucial. If you have excellent communication skills, a passion for helping people, and the ability to remain level-headed under pressure, this job could be the perfect fit for you.

 Key Responsibilities of an Emergency Call Taker Hampshire

As an Emergency Call Taker Hampshire, your main duties will include:

• Answering emergency calls and assessing the situation to provide immediate advice and arrange appropriate support

• Using communication and computer systems to enter accurate data and track emergency incidents

• Managing distressing situations with professionalism and empathy while directing callers to appropriate help

• Assisting with medical emergencies, including providing first-aid advice remotely when necessary

• Working in close coordination with the ambulance team to ensure fast and efficient response times

Essential Skills for an Emergency Call Taker Hampshire

To excel as an Emergency Call Taker Hampshire, you will need:

• A calm and composed demeanor to handle high-pressure situations

• Exceptional listening skills and attention to detail for precise data entry

• Experience working in a customer-focused environment, ideally with call centre or NHS experience

• The ability to work with communication systems and computerised software

• A desire to help people and a passion for patient care

 Why Become an Emergency Call Taker Hampshire?

In your role as an Emergency Call Taker Hampshire, you will:

• Make a direct impact on saving lives and improving emergency response times

• Receive full training and continuous support to develop your skills

• Have access to NHS benefits such as pension schemes, holiday entitlements, and staff discounts

• Be part of a dedicated team that works together to provide the best patient care in Hampshire and surrounding areas