Employee Relations Manager

This is an existing role within the Employee Relations (ER) Service Delivery Team within People Solutions. The ER Service Delivery team is solely responsible for managing all formal employee relations case management activities and recording cases on Navex, a case management recording system.

The ER Service Delivery Manager plays a crucial role in this team, providing employee relations advice to the business and handling complex employee relations matters related to misconduct, grievances, performance management (including appeals), and health/wellbeing case management across all Lines of Service (LoS) business areas UK firmwide. A significant part of the role involves offering employee relations advice to the business.

You will have line management responsibility for coaching and advising ER Service Delivery team Advisors. Additionally, you will manage employee relations projects related to restructuring exercises, TUPE, and participate in projects across the People function. Demonstrating knowledge of key employee relations policies and the ability to interpret them into pragmatic, commercial advice to stakeholders is essential. Working experience with case management systems is preferable.

What Your Days Will Look Like

Reporting into the ER Service Delivery Team Leader, this role will consist of the following key areas:

• Stakeholder Engagement: Build effective relationships with Line of Service (LoS) People Consultants and other people teams to offer expert employee relations advice that supports their people plans and strategies.
• Case Management: Manage end-to-end processes for complex disciplinary, investigation, grievance, and appeal cases, including conducting witness interviews, collating findings, producing detailed reports, and supporting involved parties throughout the procedures.
• Advisory Role: Offer comprehensive employee relations advice on complex health and wellbeing policies, employment policies related to conduct, performance, and general employee relations queries, aiming to resolve cases efficiently and informally when possible.
• Documentation and Compliance: Produce high-quality documentation including investigation reports, outcome letters, and meeting notes, while ensuring accurate and timely case updates in the Navex case management system for management information purposes. Handle sensitive data in compliance with GDPR and Data Privacy requirements.
  

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