Company Overview
Pinnacle Live is a premium, in-house AV partner dedicated to elevating live event experiences. We deliver tailored AV solutions for in-person, virtual, and hybrid events with an expert balance of creativity and execution. From high-profile meetings to unforgettable live productions, our success comes from the dedication of passionate people working behind the scenes. At Pinnacle Live, we empower you to collaborate, problem-solve, and deliver excellence in hospitality and event services.
Job Summary
The Event Services Supervisor is responsible for overseeing floor operations, including setup, strike, and operation of AV technology in a hotel or venue environment. This role ensures seamless event execution, outstanding customer service, and positive client experiences.
Key Responsibilities
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Supervise union, non-union, and contract labor to ensure all event setups and strikes meet Pinnacle Live standards.
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Communicate daily expectations across AM and PM shifts, ensuring accurate event logs.
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Greet clients before events, provide equipment instructions, and ensure ongoing communication for event success.
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Address client requests promptly while seeking opportunities to enhance event experiences.
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Monitor, maintain, and secure AV inventory, reporting any lost or damaged equipment.
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Maintain accurate client event details in the company’s billing/event order system.
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Review invoices with clients and obtain approval/signatures.
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Ensure company work areas remain clean, organized, and aligned with standards.
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Stay current on technical skills and continuously improve AV expertise.
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Perform other duties as assigned.
Education & Experience
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2–3 years of experience in the AV and/or hospitality industry.
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2 years of advanced AV experience in theatrical, hotel, or live event environments.
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Proficiency with computers and event management systems.
Skills & Knowledge
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Strong technical aptitude and AV knowledge.
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Excellent planning, prioritization, and organizational skills.
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Strong communication skills—verbal, written, and listening.
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Customer-focused mindset with the ability to build positive client relationships.
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Team-oriented with proven leadership ability.
Benefits
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Generous PTO, holidays, and sick/personal days.
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401(k) with company match.
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Comprehensive insurance benefits including health, dental, vision, and more.
Commitment to Inclusion
Pinnacle Live is proud to be an Equal Employment Opportunity Employer and an E-Verify participant. We are dedicated to diversity, equity, inclusion, and belonging. We celebrate the unique contributions of our employees, clients, and partners, creating an environment where every individual feels valued, respected, and empowered.