Zeiders Enterprises, Inc. is seeking candidates for a FAP Support Service Assistant (FSSA) to support the US Army IMCOM Family Advocacy Support Services contract.
Essential Duties And Responsibilities
- Assist the FAPM with the coordination and implementation of FAP efforts to include FAP Trainings, PSB-CY, IDC-CCSM, Victim Advocacy, New Parent Support and Taskers
- Coordinate schedules, provide logistical support, perform administrative functions, and maintain calendars, training certificates, assist with completing minutes for Multi-Disciplinary Team (MDT) and IDC-CCSM- Family Advocacy System of Record (FASOR)
- Assist with FAPM with establishing SOPs, Memorandum of Understanding (MOUs) and Memorandum of Agreements (MOAs)
- Maintain FAP Annual/Monthly Trainings Roster and assist with maintaining certification files/check list and prepare for certification review
Required Education And/or Experience Qualifications
- Bachelor’s degree in a social science area
- Minimum of 3 years of professional experience working with family violence/advocacy support services
- Minimum of 3 years of administrative assistance experience
- Proficiency in MS Office Suite and business automation equipment
- Interpersonal, oral communication and written communication skills
- Ability to travel 5% of the time
- US Citizen
- Must pass a pre-employment background check
Preferred Qualifications
- Understanding of military culture and lifestyle
- 2 years’ experience supporting DoD/Army programs
Other Skills And Abilities
This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver’s license, transportation, and auto insurance are required.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Ability to work both independently and as part of a team
- Problem Solving – Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
- Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses a personal computer, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.