Company Overview

EnerSys is a worldwide leader in stored energy solutions for industrial applications. Our extensive portfolio includes motive power, reserve power, aerospace/defense, and specialty batteries, complemented by a full suite of integrated services and systems.

With over a century of experience in battery technology and a global network of sales and service locations, EnerSys delivers powerful and reliable DC energy solutions to meet the needs of industries worldwide.

Job Overview

EnerSys is a global leader in stored energy solutions for industrial applications, serving over 10,000 customers across 100+ countries through 30+ manufacturing and assembly plants worldwide. Headquartered in Reading, PA, USA, with regional hubs in Europe and Asia, we complement our Motive Power and Energy Systems with a comprehensive range of integrated services and solutions. With over 100 years of expertise, EnerSys is the powerful solution for stored DC power products.

What We Offer

Quarterly Incentive Pay
Paid Holidays
Medical, Vision & Dental Coverage
Life Insurance, Long-Term Disability & Salary Continuance Plan
Tuition Reimbursement Program
6% RRSP Employer Matching Program

Job Purpose

The Field Service Representative is responsible for installing, diagnosing, and maintaining equipment, resolving customer technical issues, and enhancing operational efficiency.

Key Responsibilities

Travel to customer sites to install, inspect, repair, and maintain equipment, including:
- Flooded & sealed batteries
- Chargers & DC power distribution systems (battery racks, power cables, cable trays)
Provide technical support and solutions for customers.
Train customers and team members on equipment operation and best practices.
Perform preventative maintenance inspections and document findings.
Diagnose and repair battery charging equipment and replace defective parts.
Assist with battery assembly and related shop work as needed.
Safely handle, clean, and maintain customer batteries.
Operate material handling equipment per OSHA regulations.
Ensure timely installation and functionality of new or modified equipment.
Analyze and troubleshoot equipment issues, recommending appropriate repairs or replacements.
Collaborate with internal teams (technical support, customer service, sales) to expedite service.
Maintain detailed records of service reports and performance metrics.
Provide on-site technical guidance and customer education on product usage.
Occasionally download and analyze battery and charger data to diagnose issues.
Maintain a safe, organized, and clean work environment, including warehouse upkeep.

Qualifications & Skills

Education & Experience

1-2 years of industry-related experience or equivalent technical education and experience.

Language & Communication Skills

Ability to read, write, and interpret technical documents and business materials.
Strong verbal and written communication skills to interact with customers, managers, and teams.

Mathematical & Analytical Abilities

Ability to calculate discounts, interest, proportions, percentages, area, volume, and geometry concepts.
Capable of data analysis and drawing accurate conclusions for problem-solving.

Technical Certifications & Licenses

Must complete EnerSys Canada Inc. Service Representative Training within 6-12 months.
Forklift certification required.
Valid driver’s license with a clean driving record (must be at least 21 years old to operate a company vehicle).

Additional Skills & Attributes

Highly organized with excellent attention to detail.
Team player with strong problem-solving skills.
Comfortable with overnight travel as required.

Work Environment & Physical Requirements

Frequent travel may be required for training, customer visits, and company meetings.
Exposure to fumes, airborne particles, chemicals, electrical shock risks.
Occasionally work in wet/humid conditions, extreme temperatures, or outdoor settings.
Moderate to loud noise levels in some environments.
Must be able to:
- Lift up to 50 lbs (23 kg) regularly (mechanical assistance available for heavier items).
- Stand for long periods, bend, twist, reach, kneel, and crouch.
- Differentiate colors for wiring and equipment identification.
- Wear required Personal Protective Equipment (PPE) at all times.
On-call availability, including overtime, weekends, holidays, and varying schedules.
Exposure to lead/fiberglass materials—periodic blood tests required for safety monitoring.

APPLY

Field Service Representative