Financial Center Manager

About Bank of America

At Bank of America, our purpose is clear: to help make financial lives better through the power of every connection. We drive Responsible Growth by focusing on our clients, teammates, communities, and shareholders every day.

We foster a workplace culture built on:

• Inclusive growth and diversity

• Career development and continuous learning

• Employee well-being across physical, emotional, and financial health

• Recognition and rewards for top performance

• Positive community impact through meaningful initiatives

We believe in an in-office culture with flexibility based on role-specific needs to ensure collaboration and success.

Position Overview

As a Financial Center Manager, you will operate as a business owner for a financial center, overseeing daily operations, managing a diverse team, and ensuring a client-centric culture. You will be responsible for driving operational excellence, delivering outstanding customer experiences, and helping clients achieve their financial goals while maintaining compliance and risk management standards.

Key Responsibilities

• Team Leadership & Talent Development

  • Hire, coach, and develop high-performing associates.

  • Proactively source and build a strong talent pipeline.

• Client Experience Management

  • Manage client traffic, ensuring efficient routing and engagement.

  • Deliver a world-class client experience to foster retention and satisfaction.

• Business Performance & Strategy Execution

  • Manage business results through structured management routines.

  • Drive operational excellence by aligning employees with strategic priorities.

  • Implement market-level initiatives as prescribed by leadership.

• Risk & Compliance Oversight

  • Ensure operational and risk management controls are met.

  • Escalate and remediate risks promptly in compliance with company policies.

• Organizational Leadership

  • Inspire and motivate the team to meet financial, sales, and service goals.

  • Contribute to enterprise-wide strategies and initiatives.

Managerial Responsibilities

As a manager, you will:

• Promote an inclusive work environment aligned with company diversity goals.

• Optimize operational efficiency through data-driven decision-making.

• Allocate and manage organizational resources effectively for long-term success.

• Ensure succession planning and leadership bench strength.

• Coach, mentor, and hold team members accountable for performance results.

Required Qualifications

• 1+ year of leadership experience in coaching, training, or team motivation.

• Strong client-centric mindset with proven problem-solving ability.

• Effective communicator, comfortable engaging clients at all levels.

• Adaptable to new technologies and fast-paced environments.

• Ability to prioritize, delegate, and execute tasks efficiently.

• Willingness to work weekends or extended hours, as needed.

• High School Diploma / GED required.

Preferred Qualifications

• 1+ years of management experience, including hiring and talent development.

• Experience in financial services or banking environments.

• Proven record of meeting or exceeding business goals.

• Bilingual skills are a plus.

Key Skills & Competencies

• Customer Service & Sales Management

• Talent Development & Coaching

• Risk Management & Compliance

• Business Operations & Performance Management

• Leadership & Team Motivation

• Client Relationship Building

• Strategic Planning & Problem Solving

• Diversity, Equity & Inclusion Leadership

Why Join Bank of America?

• Career Growth: Access to continuous learning and development opportunities.

• Inclusive Culture: Work in a diverse, supportive, and collaborative environment.

• Competitive Compensation: Salary plus performance-based incentives.

• Full Benefits: Medical, dental, vision, 401(k), paid time off, and more.