Overview
At Coco, we’re reinventing the last-mile delivery experience. In an industry that often underdelivers for merchants, our mission is to build a delivery solution that is frictionless, reliable, consistent, and sustainable for cities everywhere.
As a Fleet Quality Analyst, you’ll be on the front line of that mission—diagnosing performance issues in the field and driving long-term improvements across hardware and software. This is a hands-on, data-driven role at the intersection of engineering, analytics, and operations, with direct impact on the reliability and success of our delivery robot fleet.
Team Mission
The Fleet Quality team focuses on uncovering real-world issues using field data, conducting root cause analyses, and collaborating with engineers to create permanent fixes. You’ll work closely with hardware, software, and robotics teams to continuously raise the bar on product performance.
Key Responsibilities
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Monitor and analyze field data from system logs, dashboards, support tickets, and reports to identify and track failure trends.
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Use Python, SQL, OpenSearch, Grafana, and other tools to interpret and visualize complex data sets.
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Design and execute targeted test plans to isolate failures and determine root causes.
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Collaborate with engineers to develop test fixtures and assemblies to improve robot reliability.
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Provide detailed feedback to hardware/software teams on failure modes and assist in robust solution design.
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Present synthesized insights and issue trends to stakeholders and leadership in a clear, actionable format.
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Work with technicians and engineers to create and update Standard Operating Procedures (SOPs) for robot repair, calibration, and upgrades.
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Conduct in-depth failure analyses to the root cause level for both hardware and software systems.
Basic Qualifications
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Bachelor’s Degree in Computer Science, Robotics, or related field — or equivalent work experience
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Proficiency in Python and SQL
Preferred Qualifications
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Experience working with robotics hardware and/or software systems
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Familiarity with Grafana, Sigma, or other data visualization tools
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Experience working with embedded Linux systems
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Comfortable using JIRA and Confluence for documentation and collaboration
Why Join Coco Robotics?
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Make a measurable impact on real-world robotics in urban environments
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Join a mission-driven company building sustainable delivery solutions
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Collaborate with cross-functional teams in a dynamic, fast-paced environment
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Be part of a growing robotics company with a strong in-office culture
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