Job Description
Become a Friendship Coordinator at Age UK
Are you passionate about making a difference in the lives of older people? Age UK’s Telephone Friendship Service is expanding, and we’re seeking dedicated individuals to join us as Friendship Coordinators. In this role, you’ll play a crucial part in connecting older adults with trained volunteers, helping to alleviate loneliness and foster meaningful relationships. As a Friendship Coordinator, you’ll ensure that our service runs smoothly, providing support and guidance to both members and volunteers.
Key Responsibilities
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Coordinate Matches: Facilitate and manage the pairing of members with volunteers for weekly friendship calls.
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Support Volunteers and Members: Provide assistance throughout the onboarding process and ongoing support to ensure positive experiences.
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Safeguarding: Uphold and monitor safeguarding measures to protect all participants.
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Communication: Respond to emails and calls, addressing inquiries and resolving issues promptly.
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Administrative Tasks: Maintain accurate records and documentation related to the service.
Qualifications and Skills
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Excellent written and verbal communication skills.
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Confident and friendly telephone manner.
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Passion for supporting older people and understanding their needs.
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Proficiency in Microsoft Office and IT systems.
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Ability to manage a busy workload effectively.
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Commitment to promoting equality and diversity.
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Team player with a positive attitude.
Location and Working Hours
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Location: Hybrid role based in Blackpool or Ashburton, Devon. Regular travel to the office is required.
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Hours: 35 hours per week, working 5 days out of 7 between 8am and 6pm. Includes weekend and bank holiday shifts on a rota basis.
What We Offer
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Competitive salary of £23,633 per annum.
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26 days annual leave plus bank holidays, with an annual leave purchase scheme.
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Excellent pension scheme, life assurance, health cashback plan, and Employee Assistance Program.
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Additional benefits including Car Benefit Scheme, Cycle to Work Scheme, Season Ticket Loan, and Techscheme.
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Recognition through the “You Did It” Awards, ranging from £100-£250.
Application Process
To apply, please submit your CV along with a supporting statement detailing how you meet the ‘Must Have’ criteria listed above. Ensure your supporting statement is anonymized by removing any personal information, including your name. Applications will be reviewed on a rolling basis, and early submission is encouraged.
Equal Opportunities and Adjustments
Age UK is an Equal Opportunities employer and welcomes applications from all backgrounds.