About the Role
PUNCTUALITY IS A MUST!
The Front Desk Agent is the first point of contact for guests and plays a vital role in shaping their overall hotel experience. This position requires professionalism, strong communication skills, and the ability to manage guest needs with courtesy and efficiency. From check-in to check-out, you will ensure every guest feels welcomed, supported, and valued.
Key Responsibilities
As a Front Desk Agent, your duties will include but are not limited to:
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Greeting and welcoming guests with warmth and professionalism
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Managing guest check-ins and check-outs efficiently and accurately, entering information into the hotel system without errors
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Answering phone calls, responding to inquiries, and providing details about hotel services, amenities, and local attractions
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Handling reservations, including room bookings, updates to guest information, and processing payments
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Addressing guest concerns and complaints quickly and courteously, working toward positive resolutions and high guest satisfaction
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Coordinating with housekeeping and maintenance teams to ensure rooms are prepared and guest needs are addressed promptly
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Maintaining a clean, organized, and welcoming front desk area
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Processing guest payments, handling cash and credit card transactions, and preparing reports as required
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Assisting with concierge services, such as offering dining, transportation, and activity recommendations
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Following all hotel policies and procedures, including safety and security protocols
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Supporting the Front Desk Supervisor or Manager with additional tasks as needed
Qualifications and Experience
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High school diploma or equivalent required; coursework in hospitality is a plus
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Previous customer service, hospitality, or front desk experience preferred
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Strong verbal and written communication skills
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Proficiency in Microsoft Office; familiarity with property management systems is an advantage
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Ability to multitask and prioritize effectively in a fast-paced environment
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Excellent problem-solving abilities and a guest-focused mindset
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Flexibility to work varied shifts, including evenings, weekends, and holidays
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Professional appearance, positive attitude, and strong interpersonal skills
Why Join Us?
We pride ourselves on creating a welcoming environment not only for our guests but also for our team members. As a Front Desk Agent, you’ll be part of a professional, supportive, and dynamic workplace where growth and learning are encouraged. This is more than just a job — it’s an opportunity to build a career in hospitality while making a lasting impression on every guest you meet.