Job Summary

As a Front Desk Agent at Hotel Legends, you will deliver professional yet personal guest service while ensuring efficient check-ins and check-outs. You will process payments, answer inquiries in person and by phone, assist with reservations, and maintain a welcoming environment for all guests. This role requires strong communication skills, organizational ability, and a positive, team-oriented attitude.

Essential Functions

Provide prompt, professional, and personalized service during guest check-in and check-out.
Handle payments accurately according to resort policies.
Maintain a courteous and approachable demeanor when interacting with guests, employees, and members.
Assist with billing, credit policy application, and guest service recovery when needed.
Actively participate in briefings, team meetings, and ongoing training.
Ensure guest confidentiality and follow resort safety procedures.
Build rapport with VIPs and long-term guests; handle special requests and coordinate future visits.
Maintain a database of guest preferences, habits, and special dates.
Support management with daily checklists, projects, and operational needs.
Act discreetly in guest areas while maintaining professionalism.
Understand and communicate hotel promotions and updates.

Qualifications

High school diploma or GED required.
2+ years of guest service experience (1+ year in a hotel preferred).
Excellent communication skills in English (oral, written, and telephone).
Professional appearance and grooming in line with company standards.
Proficient computer skills; Visual One PMS or Opera PMS experience preferred.
Strong organizational, time management, and decision-making skills.
Ability to multi-task while maintaining a positive and upbeat attitude.
Team player with leadership potential.

Competencies

Strong customer service orientation.
Effective problem-solving and conflict resolution skills.
Ability to remain calm and professional under pressure.
Dependable, punctual, and adaptable to changing priorities.
Attention to detail with a focus on quality and accuracy.
Teamwork, professionalism, and initiative in daily tasks.

Physical Demands & Work Environment

Ability to stand for long periods (8-hour shifts).
Frequent walking, reaching, stooping, and light lifting (up to 25 lbs; occasionally up to 50 lbs).
Extended use of computers and telephones.
Must work well in a fast-paced, high-pressure environment.
Moderate noise level typical of a hotel front desk area.

Additional Information

No travel is required for this position.
This role has no supervisory responsibilities.
Flexibility in scheduling is required as the hotel operates 24/7, including weekends and holidays.

APPLY

Front Desk Agent