About the Role
The Front Desk Agent is the first point of contact and a key part of creating a welcoming guest experience. This role combines excellent customer service, strong communication, and organizational skills to ensure smooth operations at the front desk. From handling reservations to assisting guests throughout their stay, you’ll play a pivotal role in making every visit memorable.
Key Skills & Responsibilities
Deliver outstanding customer service by maintaining a warm and professional demeanor. Handle guest check-ins, check-outs, and reservations efficiently. Communicate clearly and effectively with guests and team members, addressing inquiries and resolving concerns promptly. Solve problems quickly by evaluating options and making sound decisions to enhance guest satisfaction. Perform basic financial tasks such as handling payments, balancing accounts, and using hotel management systems. Multitask effectively in a fast-paced environment to keep front desk operations running smoothly.
Education & Experience
High school diploma or equivalent required. Previous experience in a hotel or hospitality-related role preferred. Familiarity with hotel management software and Microsoft Office Suite a plus. Strong organizational, multitasking, and communication skills.
Benefits (Full-Time Positions)
Daily Pay option available. Medical, dental, and vision coverage. Short-term and long-term disability insurance. Term life and AD&D insurance. Paid time off (PTO). Employee Assistance Program (EAP). 401(k) retirement plan.
Why Join Us?
This is your opportunity to build a rewarding career in hospitality. As a Front Desk Agent, you’ll gain valuable experience, develop key professional skills, and contribute to a guest-focused environment that values teamwork, respect, and growth.
Apply today and start your journey in hospitality as a Front Desk Agent!