Front of House Receptionist/Telephonist

About Us

We are a well-established, forward-thinking business based in Central London, known for decades of commercial success and a commitment to innovation. Our customer-first mindset and investment in cutting-edge technology have made us a leader in our industry.

The Role

As our Front of House Receptionist/Telephonist, you’ll be the face of our clinic—providing a warm, professional welcome to every client. You’ll manage appointments, answer inquiries, process payments, and ensure a seamless experience throughout the client journey.

Key Responsibilities

• Manage bookings using our online booking system

• Process payments and discuss treatment terms with clients

• Promote services, treatments, and retail products

• Handle client communications via phone, email, and SMS

• Support Practitioners by managing post-treatment client interactions

• Escalate and resolve complaints in a timely and professional manner

What We’re Looking For

• Smart, professional appearance and excellent spoken/written English

• 2+ years’ reception experience and 1+ year in aesthetics/beauty

• Strong computer and admin skills, confident with booking software

• Courteous, efficient, and highly organised

• A calm, patient communicator who thrives under pressure

• Flexible, punctual, and a collaborative team player

What We Offer

•  Competitive pay + commission

• Employee & store discounts

•  Long-term opportunity in a growing, customer-focused clinic

•  A dynamic, supportive work environment

Schedule

• 10-hour shifts

• Monday to Friday + consistent weekend availability required

• 40 hours per week expected

Work Location

• In-person only, based in Central London

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