Job Title: Customer Service Assistant / General Assistant
Contract Type: Full-Time, 40 hours per week
Hourly Rate: £13.85
Industry: Contract Catering / Hospitality
Company: BM Caterers (Multi Award-Winning)
About the Role
We are BM Caterers — an award-winning contract catering company proudly serving over 45,500 satisfied customers daily. We are now seeking a dedicated and enthusiastic Customer Service Assistant / General Assistant to join our vibrant team.
In this front-of-house role, you’ll be at the heart of the customer experience, ensuring service excellence, cleanliness, and a warm welcome throughout all areas of the restaurant and hospitality operation.
Key Responsibilities
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Monitor counters, displays, and chillers to ensure they are clean, stocked, and visually appealing
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Deliver prompt, friendly, and professional service at all times
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Follow company food safety and hygiene standards with precision
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Maintain restaurant cleanliness and uphold our six key service principles
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Communicate effectively with customers, gather feedback, and respond to their needs
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Follow instructions and contribute to a positive and supportive team environment
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Operate tills accurately and confidently
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Demonstrate merchandising skills to promote daily food offerings
Requirements
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Previous experience in a customer service or hospitality environment
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Confident communication and interpersonal skills
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Level 2 Food Safety and Level 2 Health & Safety certifications (essential)
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Ability to follow procedures and maintain high standards of hygiene and presentation
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Passion for delivering an excellent customer experience
Benefits
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Competitive hourly rate of £13.85
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Free lunch provided daily
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Day off on your birthday
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Monthly masterclasses with Michelin-starred chefs
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Fully funded development courses (Levels 2–7)
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Access to retail and leisure discounts
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Cycle-to-work scheme
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Freedom Friday – Paid day off to volunteer for a charity of your choice
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24/7 support via the Mental Health Charter App
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Enhanced parental leave and fertility treatment support
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Grandparent leave – paid time off to support new arrivals in your family
Explore all our benefits at: www.bmcaterers.co.uk
How to Apply
If you’re passionate about hospitality, customer service, and working in a people-first environment, we’d love to hear from you. Apply now and join a team where great food, great people, and great service come together.
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