Overview:
TIC Health is seeking a warm, professional, and IT-savvy General Bookings Administrator to join our dynamic call centre team in Yate. You’ll play a critical role in supporting the patient journey—from answering incoming calls and booking clinical appointments to offering compassionate communication and accurate scheduling.
This is a fast-paced, patient-facing role, ideal for someone who thrives in a busy, team-oriented environment and takes pride in delivering excellent service.
Key Responsibilities:
Telephone Booking & Triage
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Promptly and professionally handle inbound calls
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Book appointments for a variety of services including:
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MRI, CT, Ultrasound, X-ray
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ECGs, ETTs, Blood tests, GP consultations
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NHS Lung Health Check programme
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Respond to patient questions and confirm essential details
Branch Coordination
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Direct calls to appropriate TIC Health or Imaging branches
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Help patients select and book into their preferred location, based on availability
Inbox & Software Management
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Monitor and respond to emails in shared booking inbox
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Use clinical and admin software to maintain accurate records and logs
Customer Service Excellence
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Maintain a supportive and calm tone in all interactions
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Handle cancellations, reschedules, and delays with care and sensitivity
What We’re Looking For:
Essential Skills:
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Excellent communication and a friendly telephone manner
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Ability to remain calm and efficient under pressure
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IT-literate and confident with Microsoft Office
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Detail-oriented, organised, and reliable
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Collaborative team player with independent work skills
Desirable Experience:
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Prior call centre or healthcare bookings experience
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Familiarity with NHS/private healthcare systems
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Knowledge of RIS/PACS or appointment booking tools
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Previous patient-facing customer service experience
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