Job Description
Join us at Lydstep Beach, one of Pembrokeshire’s most picturesque coastal spots near the charming town of Tenby. As a Guest Experience Team Member, you’ll be part of Haven’s award-winning team, making every visitor feel welcome and valued from the moment they arrive. This is more than just a job—it’s a chance to create meaningful memories for guests and owners alike. In your role as a Guest Experience Team Member, you’ll help deliver outstanding service with a smile, ensuring every stay is relaxed, smooth, and unforgettable. Whether you’re greeting guests at reception or helping resolve queries, your positive energy and customer-first mindset will be the heartbeat of their experience.
Key Responsibilities of a Guest Experience Team Member
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Welcome all guests with warmth and enthusiasm upon arrival
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Respond to guest needs or concerns with professionalism and care
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Maintain a clean, safe, and inviting reception area
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Support a seamless check-in/check-out experience
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Share valuable guest feedback with relevant teams to improve services
In your role as a Guest Experience Team Member, you’ll help ensure every guest enjoys a smooth and positive journey from start to finish.
What We Look For in a Guest Experience Team Member
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A friendly, confident communicator with a can-do attitude
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Experience in reception, hospitality, or customer service is helpful, but not required
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Willingness to learn—we provide full training and mentoring
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Strong listening and problem-solving skills
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Ability to handle challenging situations with patience and professionalism
As a Guest Experience Team Member, your personal touch will shape the first—and lasting—impressions of our guests.
Why Work with Haven as a Guest Experience Team Member
Haven offers more than a seasonal job—it’s a supportive community with opportunities for growth.
As a valued Guest Experience Team Member, you’ll enjoy:
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Competitive pay up to £12.21/hr based on age
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Flexible shifts: full-time, part-time, and seasonal options
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Career development and fully funded qualifications
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20% discounts on Haven holidays, 50% off park dining
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Free access to park facilities
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Exclusive deals with national brands and retailers
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A welcoming, inclusive team culture
How to Apply for the Guest Experience Team Member Role
Click Apply Now and complete a short online form—it only takes around 5 minutes. If shortlisted, our team will contact you to move forward with a short interview and skills test.
For help or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
At Haven, we’re committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and offer flexibility including part-time, full-time, and job-share roles.