Guest Services Assistant

Job Type: Full Time
Job Location: England
Company Name: Away Resorts

Welcome to a World of Opportunities

Join the UK’s #1 Great Place to Work 2025 – as voted by our team members! At Hilton, we’re united by our shared passion for hospitality and creating unforgettable guest experiences. Every hotel is different, but our values of inclusivity, positivity, and opportunity remain the same.

What You’ll Do

As a Night Receptionist, you’ll be a key part of our overnight Front Office team, delivering excellent guest service and ensuring smooth operations through the night.

Your responsibilities will include:

  • Welcoming guests with a warm, professional attitude during night check-ins

  • Handling guest requests and inquiries efficiently and effectively

  • Managing night audits and maintaining front office records

  • Monitoring guest safety and hotel security procedures

  • Preparing for early morning departures and coordinating with day staff

Who You Are

We’re looking for someone who is:

  • Friendly, reliable, and confident working independently during night hours

  • Passionate about hospitality and delivering exceptional service

  • Organized with strong communication and problem-solving skills

  • Familiar with front office systems (training provided if needed)

A World of Rewards

  • Smart uniform provided

  • Free, healthy meals while on duty

  • Career progression opportunities – next step could be Front Office Supervisor

  • Personal development programs at every career stage

  • Team Member Travel Program – discounted hotel stays + 50% off food & beverages

  • Perks at Work – high street retail discounts

  • Team Member Referral Program

  • 28 days holiday (including bank holidays) – increasing up to 33 days with service

  • Discounted dental & health cover

  • Free parking

  • Modern, inclusive team member spaces

  • Corporate Responsibility projects to make a real-world impact

Your Future Starts Here

At Hilton, we believe “Every Job Makes the Stay.” You’re not just part of a hotel team—you’re a creator of experiences, a friendly face, and a valued member of a global family.


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