Job Description
Join Lloyds Banking Group as Head of Identity and Access Management Operations
We’re seeking a dynamic Head of Identity and Access Management Operations to lead our Identity and Access Management (IAM) strategy and its operational delivery. As the Head of Identity and Access Management Operations, you’ll guide a skilled team, ensuring secure, customer-focused IAM services across the business. This is an opportunity to work at a leadership level within a forward-thinking financial institution, contributing to business-critical digital security.
Key Responsibilities for Head of Identity and Access Management Operations
As the Head of Identity and Access Management Operations, your core responsibilities will include:
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Leading and setting the operational direction for IAM services, ensuring value-driven priorities for internal and external stakeholders.
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Managing a high-performing IAM operations team, delivering 24×7 services aligned with ITIL standards.
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Overseeing the secure delivery of identity and access services across the organisation’s systems and cloud platforms.
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Driving improvements using modern methodologies, tools, and cross-functional collaboration.
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Ensuring operational risks are proactively managed in alignment with business strategy and security frameworks.
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Promoting a culture of ownership, innovation, and continuous improvement within the IAM operations team.
Skills & Experience
The ideal Head of Identity and Access Management Operations candidate will demonstrate:
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Proven leadership in managing IAM operations and services at scale.
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Experience implementing operational change across multiple teams in complex environments.
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Strong knowledge of IAM tools, methodologies, and IT security best practices.
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A collaborative, people-centric leadership style with the ability to inspire, influence, and mentor teams.
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A strategic, future-focused approach aligned with delivering secure, customer-focused outcomes.
Why Join Lloyds Banking Group?
As Head of Identity and Access Management Operations, you’ll benefit from:
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A salary from £125,000 based on experience, plus excellent bonuses and share schemes.
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Flexible hybrid working, with periodic travel to Edinburgh, Leeds, Manchester, Bristol, or London.
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Up to 15% employer pension contributions, generous holidays, and adaptive lifestyle benefits.
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Career progression within a growing business, shaping financial services for over 26 million customers.
Inclusive, Diverse & Purpose-Led Culture
At Lloyds Banking Group, we value difference and actively support a workplace where everyone feels they belong. As a Head of Identity and Access Management Operations, you’ll join an environment where diversity, wellbeing, and equal opportunity are at the heart of how we work.
About Lloyds Banking Group
Our purpose is to Help Britain Prosper. We’re building a sustainable, inclusive future by evolving how we serve millions of customers and businesses. As part of a rapidly transforming financial services group, we offer diverse, values-led career opportunities where you can grow, lead, and make a lasting difference.