About the Role
As a Healthcare Services Representative, you’ll be the first point of contact for patients, providing courteous and efficient support to schedule appointments, confirm visits, and address patient concerns. You’ll help deliver the high-quality, coordinated care that Kelsey-Seybold Clinic is nationally recognized for.
Primary Responsibilities
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Schedule and confirm patient appointments promptly and courteously.
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Handle cancellations, reschedules, and patient inquiries efficiently.
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Use problem-solving skills to support patient requests.
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Provide comprehensive service to resolve caller concerns.
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Maintain computer skills to effectively utilize scheduling and service software.
Required Qualifications
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High School Diploma or GED.
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1+ year experience in a high-volume contact center OR customer service role.
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Strong customer service and phone etiquette.
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Critical thinking and problem-solving skills.
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Bilingual (English and Spanish) fluency required.
Preferred Qualifications
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2+ years contact center or customer service experience.
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PC proficiency with MS Word and Excel.
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Knowledge of insurance plans (HMO, PPO, POS, EPO, indemnity).
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Ability to stay professional in high-volume environments.
Compensation & Benefits
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Hourly pay: $16.00 – $27.69 (based on experience and location).
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Benefits include: health insurance, 401(k) contributions, stock purchase options, incentive programs, and recognition awards (eligibility requirements apply).
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Career growth and development opportunities within UnitedHealth Group.
About the Company
Kelsey-Seybold Clinic, part of the Optum family of businesses under UnitedHealth Group, provides multi-specialty care across 40+ Houston-area locations with 900+ providers in 65 specialties. UnitedHealth Group’s mission is to help people live healthier lives while improving the health system for all—focused on equity, access, and sustainable care.
Equal Opportunity Employer
OptumCare is an Equal Employment Opportunity employer. All qualified applicants will be considered without discrimination. This is a drug-free workplace, and candidates must pass a drug test before employment.