About the job
If you love beauty, you’re in the right place.
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
We are currently recruiting for a Help Desk Specialist
We are looking for skilled first line Helpdesk Specialist who can provide fast and effective support to our head office, remote sites, users and stores.
Ideal candidates will have come from a retail background and an understanding of this environment would be advantageous but not essential.
You will be required to keep on top of all incoming helpdesk tickets, allocate accordingly to the correct departments, keep within the SLA requirements, follow up on tickets and help when or where necessary.
You will have a basic understanding of networking, able to diagnose issue(s)with computer desktop hardware, peripherals and perform basic maintenance.
To ensure success as a help desk specialist, you should have a high-level of communication skills and be able to build working relationships internally as well as with 3rd party providers.
Responsibilities
- Respond to client support queries.
- Providing support in person, over the phone, or via remote access.
- Diagnose issues with desktops, hardware, software and peripherals.
- Installing and upgrading hardware and software.
- Updating the knowledge base on the help desk and keeping this up to date where necessary as well as any other documentation that is required.
- Completing support tickets, following up on support tickets to ensure the users are satisfied with the resolution.
- Understanding of till functionality and all hardware relating to them (Chip & PIN units, receipt printers, cash draws, barcode scanners, touchscreen and networking within stores).
- Experience with Meraki, iPhone, iPad and WIFI support.
- Some Mac knowledge
- Be able to work on your own initiative and make a judgement when and where necessary.
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