About the Role
TEKsystems is hiring Technical Support Agents to support internal employees through inbound phone calls and chats. Agents will manage a ticketing queue and troubleshoot common technical issues such as password resets, server problems, VPN/connection issues, Outlook, Microsoft Teams, and other application-related concerns.
You’ll begin with compliance training in week one, followed by a one-week virtual instructor-led training. After training, you’ll transition into your assigned shift with ongoing support from managers and peers until you are fully comfortable.
Responsibilities
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Handle inbound calls and chats to assist employees with technical issues.
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Troubleshoot and resolve password resets, remote access (VPN), server issues, and encryption concerns.
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Support Microsoft Office products including Windows 10, O365, Outlook, and Teams.
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Assist with software installs, printer setups, mobile devices (iPhone/Android), and virtual desktop environments.
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Document, track, and resolve incidents through the ticketing system.
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Escalate complex issues to senior staff as necessary.
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Provide professional and friendly customer service while working in a fast-paced environment.
Qualifications
Required:
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12–24 months of technology support or service desk experience.
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Experience troubleshooting Windows 10, O365, Outlook, Teams, and mobile devices.
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Strong communication skills and customer service mindset.
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Ability to process large amounts of information and follow detailed instructions.
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Commitment to completing the contract term.
Preferred:
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Familiarity with Virtual Desktop Infrastructure (VDI).
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Knowledge of DNS, security patching, and basic networking concepts.
Skills
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Help Desk Support
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Troubleshooting
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Windows 10 Administration
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Credential/Password Management
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Remote Access Support
Benefits (Eligibility May Vary):
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Medical, Dental & Vision Insurance
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Critical Illness, Accident & Hospital Coverage
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Life Insurance (Voluntary Life & AD&D)
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Short- and Long-Term Disability
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401(k) with Pre-Tax & Roth Options
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Health Spending Account (HSA)
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Transportation Benefits
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Paid Time Off (Vacation, Sick Leave, PTO)
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Employee Assistance Program (EAP)
About TEKsystems
TEKsystems, part of Allegis Group, is a global leader in technology services and talent solutions. With over 80,000 team members and 6,000+ clients worldwide, including 80% of the Fortune 500, we partner with organizations to accelerate transformation and deliver business outcomes. Learn more at TEKsystems.com.
TEKsystems is an Equal Opportunity Employer and does not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability, or other protected categories.