About the Role
As a Service Counter Partner at Waitrose, you’ll be at the heart of the in-store experience. You’ll work directly with customers on our food counters—serving fresh products, giving recipe advice, and sharing your passion for quality, ethically sourced food.
Your friendly approach and knowledge of our products will help build customer trust and loyalty, while your attention to detail and focus on hygiene ensures the highest standards on the counter every day.
This is more than just a retail job—it’s your chance to be part of a company where every employee is also a co-owner of the business.
Key Responsibilities
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Manage and maintain the quality, hygiene, and presentation of your food counter
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Ensure shelves and counters are stocked with the freshest items customers love
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Follow food safety, health and hygiene regulations at all times
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Minimise waste by careful preparation and handling
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Offer cooking advice, recipe ideas, and product recommendations to customers
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Support the wider team with general shop tasks as needed
Essential Skills
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Strong communication and teamwork skills
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A positive, approachable, and helpful attitude
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Passion for delivering great customer service
Desirable Experience
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Previous experience in a customer-facing, hospitality, or food retail role
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Understanding of food safety standards and working with open food
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Up-to-date knowledge or interest in food and drink trends
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Flexibility to support across the store when needed
Why Join the Partnership?
Waitrose is part of the John Lewis Partnership, the UK’s largest employee-owned business. As Partners, we share in the business’s success and help shape its future. Our purpose is to build a happier world by delivering exceptional retail experiences and treating people with kindness and respect.
You’ll enjoy:
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An inclusive workplace where your voice matters
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Opportunities for career development and training
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Flexible working patterns to support your lifestyle
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Discounts at John Lewis and Waitrose stores
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A strong culture of wellbeing, belonging, and support
Important Information
Some roles may require pre-employment checks, including DBS or financial vetting. Details will be provided during the recruitment process if relevant.
We encourage early applications, as vacancies may close ahead of schedule due to high interest.
We support flexible working, including job sharing, compressed hours, or shorter contracts where possible—discuss your preferences at interview.
Ready to serve food lovers and build a future with us? Apply now to become a Waitrose Partner.
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