About the Role
As a Service Counter Partner, you’ll bring your passion for food and customer service to life. From offering recipe suggestions to sharing insights on how products are ethically sourced, your enthusiasm will ensure customers enjoy an engaging, memorable experience.
You’ll manage your own food counter area, maintain the highest hygiene standards, and help build strong customer loyalty with your friendly, professional service. It’s all about delivering on Waitrose’s values — passionate Partners serving food lovers.
Key Responsibilities:
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Run and maintain your assigned service counter, ensuring quality presentation and hygiene
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Manage stock levels to ensure product availability
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Adhere to health, safety, and food handling protocols, especially with open food
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Help reduce food waste through smart preparation and storage practices
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Stay up to date with product knowledge and Waitrose’s food values (e.g. animal welfare)
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Support wider store operations with general shopkeeping when needed
Essential Skills/Experience:
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Excellent communication and teamwork skills
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A friendly, customer-first mindset
Desirable Skills/Experience:
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Previous customer-facing or hospitality experience
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Experience working in catering or food service
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Awareness of current food and drink trends
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Flexibility and willingness to support across departments
About The Partnership
Waitrose is part of the John Lewis Partnership, the UK’s largest employee-owned business. Every employee is a Partner, which means you’ll share in the success and have a real voice in the company. We’re committed to creating a diverse, inclusive, and thriving workplace where everyone belongs.
We’re continually innovating while staying true to our values of quality, service, and ethical sourcing — and we support flexible working to help you maintain a healthy work-life balance.
Important to Know:
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Some roles may require pre-employment vetting or DBS checks
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Vacancies may close early based on application volume
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Flexible working options available (e.g. compressed hours, job sharing)
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