About Us
Founded in 1982, we are a publicly-traded telecommunications technology company with a global footprint. At the heart of our culture is the belief in “we” rather than “I,” fostering an environment of collaboration, innovation, and inclusivity. We are dedicated to supporting a workplace where all team members feel valued and where every voice is heard. Our team works together to create cutting-edge solutions, and we’re seeking a HR/Operations Manager to join us on this mission.
Position Overview
We are looking for an experienced Human Resources and Operations Manager to lead our HR and Operations functions. This role will play a critical part in ensuring that our people and operational practices align with our strategic goals.
This role manages everything from employee benefits to payroll, recruiting, day-to-day office operations, and vendor relationships. The role will require strategic leadership, an eye for operational efficiency, and a deep understanding of HR best practices. You will work directly with leadership, contributing to both short and long-term planning for our growing company.
Key Responsibilities
- Operations: Manage various aspects of day-to-day operations, including overseeing the internal approval process of key documents and expense/payment approvals
- Facilities: Oversee all office/building issues including maintenance and vendor relationships
- Payroll and Compliance: Oversee all domestic and international payroll processes, ensuring accuracy and compliance with applicable laws and regulations, including managing visa and immigration issues.
- Employee Benefits: Establish and manage employee benefit programs, including negotiating with carriers for health/dental and other benefits. Manage Cafeteria plans, 401K plans, and simple POP plans.
- Recruitment: Lead and manage the recruitment and onboarding of new employees, ensuring our hiring process is inclusive, efficient, and attracts top talent.
- HR & Operations Policy Development: Develop and maintain HR and Operations policies, procedures, programs, and services in alignment with local and international regulatory compliance and immigration policies.
- Insurance: Handle all insurance policy negotiations, renewals, and implementation of new policies.
Required Qualifications
- Education: Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
- Experience:
- Minimum of 10 years of progressive HR and operations experience, with at least 5 years in a management role.
- Strong experience with payroll processing, employee benefits management, and compliance with regulatory standards.
- Proven success handling employee matters such as disciplinary actions and terminations, as well as employee development
Preferred Qualifications
- Prior experience in the telecommunications and/or technology industries
- Prior experience in a public company setting
- Experience with H1B Visas
- Certifications: PHR/SPHR, SHRM-CP/SCP, or equivalent highly preferred.